Business ProfileforService Net part of AIG

Extended Warranty Review and Warning Re: AIG Whirlpool Contract Early Cancellation, Pro-Rated Refund Expected to Card on File, Never Received Warranty Contract was cancelled February 12, 2014. Customer advised same date as cancellation from Whirlpool to expect a pro-rated refund on card on file from original date of warranty (3-6-2020). Customer informed upon cancellation that they cancelled in advance of the future Warranty expiration date and therefore a pro-rated refund would process in approximately 30 days if the card is still open, or be mailed by direct check to Customer if the card happened to be closed. The Customer card is open and upon contacting the card's financial institution, they never received the pro-rated refund to the account. Even tho the pro-rated refund comes to approximately $40.79, the AIG underwriters should have processed that refund within the promised 30-day period range given upon cancellation. Call was initiated second call to Whirlpool re: status of refund on April 10, 2024, wherein Customer was given some contact information for AIG in Jeffersonville and advised to email about the warranty refund and informed the customer that Whirlpool has been instructed never to tell the customer who cancels early that they will ever get a refund, because the underwriter, AIG in this case, may decide not to issue one. Customer advised to email by several individuals, after being given different phone numbers, getting transferred and also disconnected. Customer researched and found other far more reputable and reasonably priced warranty company (SEARS), and is informing other consumers via the BBB portal to avoid Whirlpool / AIG, for any extended warranty. Additionally and worth mentioning, after the pandemic, they raised the same warranty far above and beyond the original warranty price, for the same service. Cc: BBB, Better Business Bureau