BBB Business Review

Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Baird's Auto Parts, Inc.?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

At Baird's Auto Parts we have been providing our customers with quality new and used auto parts since 1959.  Now you can find the part you need and purchase it directly from our online store.  We have a large inventory of over 120,000 quality new and used auto parts to choose from, and we add new parts to our inventory everyday. We carry all major makes and models, and stock everything from headlights and mirrors to engines and transmissions.  All of our parts come with a standard thirty day warranty, and extended warranties are available. We are members of the Better Business Bureau, Kentucky Auto and Truck Recyclers Association, and the Automotive Recyclers Association so you can be sure your order will be handled by an experienced professional. If you can't find what you need, or just have a few questions, don't hesitate to give us a call and one of our salespeople will be glad to assist you.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Baird's Auto Parts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Baird's Auto Parts, Inc. include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Baird's Auto Parts, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: August 01, 1971 Business started: 01/01/1959 in KY
Type of Entity

Corporation

Business Management
Mr. Jesse L. Baird, Owner
Contact Information
Principal: Mr. Jesse L. Baird, Owner
Business Category

ENGINES-REBUILD & EXCHANGE AUTO PARTS & SUPPLIES-NEW

Method(s) of Payment
All major credit cards, paypal,  cash & check
Refund and Exchange Policy

Baird’s Auto Parts Warranty Information

30-Day and Extended Warranties

  • Your purchase is protected with a 30-day guarantee against mechanical product failure due to defect. 
  • At Baird’s Auto Parts option, we will repair, replace, or refund the purchase price of the part in the event of a failure.
  • Baird’s Auto Parts reserves the right to replace failed parts with equal or greater than mileage than the original part.
  • This warranty excludes part failures due to non-covered vehicle components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended and/or improper maintenance.

All Warranties are Null and Void if

  • The part is installed in an application that the manufacturer of the part did not intend.
  • The purchased part’s failure is caused by abuse, misuse, or modifications.
  • The part fails or becomes defective due to the vehicle being involved in a collision.
  • The installed heat tab is melted or removed.
  • The vehicle is not serviced at proper intervals, or coolant, oil, fuel, and or other fluids are not replaced and or used in accordance with the vehicle manufacturer’s recommendations.
  • Engine oil and filter is not replaced and documented every 4000 miles.
  • The purchased part’s failure is caused by or related to a collision, fire, theft, vandalism, or flood.
Warranty Terms
  • Any repairs or replacements must be approved by Baird’s Auto Parts prior to any work being performed.
  • Baird’s Auto Parts reserves the right to inspect any product prior to replacement or repair.
  • The original invoice must accompany ALL returns.
  • This warranty is not transferable and applies only to the original purchaser of the part.
  • Warranties cover parts only and do not cover any labor or installation charges.
  • This warranty does not cover freight charges.
  • Baird’s Auto Parts is not responsible for injury or damages during, or as a result of, the installation of our products.
  • Belts, spark plugs, filters, fluids and seals are routine maintenance items and should be replaced at the time of installation and at the vehicle manufacture’s recommended service intervals.
  • Proper operation of the cooling and electrical system must be checked prior to the installation of parts that could be affected by these systems.
  • Most fluids have been drained from our products, however, it is your responsibility to completely drain any remaining fluids and replace any required fluids and filters with new fluids and filters that are approved by the vehicles manufacture.
  • Transmissions:  It is the responsibility of the installer to flush the transmission oil cooling lines, fill differential, adjust shifter mechanisms, replace filters, replace seals, replace pan gaskets, and reset or replace computer codes when installing a transmission.
  • Engines:  It is the responsibility of the installer to verify that all fluids, filters, gaskets, seals, spark plugs, and belts have been drained and replaced with manufacturer recommended parts when installing the engine.
  • Airbags:  A qualified installer must install the recycled airbag in accordance with the vehicle manufacturer’s specifications.  Any recycled airbag that is not correctly installed will subject passengers in a vehicle to serious injury up to and including death.  The purchaser of a recycled airbag assumes all risks of damages or injury including death, which may result from the improper installation of a recycled airbag.  Baird’s Auto Parts makes absolutely NO warranty, express or implied, as to the fitness for a general or particular purpose or of merchantability in connection with any sale of recycled airbags.  All recycled airbags are sold “as is”.  Recycled airbags are not tested by Baird’s Auto Parts to meet any safety standards.  The installer of the recycled airbag must test whether the recycled airbag will function properly.  The purchaser of a recycled airbag from Baird’s Auto Parts agrees to accept all risks of damages or injuries, including death, relating to the use of a recycled airbag.
  • Tires:  Due to varied conditions in which tires are exposed, Baird’s Auto Parts makes NO warranty, express or implied, as to the fitness for a particular or general purpose or of merchantability in connection with any sale of used tires.  All tires are sold “as is”.  Used tires are not tested by Baird’s Auto Parts to meet any safety standards.  The purchaser of used tires from Baird’s Auto Parts agrees to accept all risks relating to the use of such used tires. 
  • In the event of failure the purchaser must use all reasonable means to protect the product from further damage and must return the original defective product to Baird’s Auto Parts.  The purchaser must be able to furnish the original receipt and proof of regular maintenance as recommended by this document and vehicles manufacture.
  • A part returned undamaged within 30 days of the original purchase date with the original receipt may be replaced, repaired, or credited at management’s discretion.  Core charges are refundable if returned within 30 days.
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations