Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

J-town Comprehensive Dental Center has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJ-town Comprehensive Dental Center

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2620 Gleeson Lane Suite A, Louisville, KY 40299
    BBB File Opened:
    11/26/2001
    Years in Business:
    26
    Business Started:
    12/1/1997
    Business Incorporated:
    12/1/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Dr. Christina Beckham, Owner
    Contact Information

    Principal

    • Dr. Christina Beckham, Owner

    Customer Contact

    • Dr. Christina Beckham, Owner
    Additional Contact Information

    Fax Numbers

    • (502) 261-0993
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On October 31, 2022 this dentist made me a partial crown. They provided me with an estimate of $1362.00 and my portion was $243.89 which I paid that day. Balance was submitted to my insurance company and they denied payment because the code for this crown was not covered under my policy. After talking with my insurance company and another dentist I was informed that when she submitted the estimate she knew that it was not covered. The dentist have all the information as to what is covered and what is not. My insurance co. Asked me to discuss it with her and see if she would adjust the cost based on what would have been paid if it had been covered. I had several conversations with her assistant in November about the bill and she indicated that it would be taken care of. Didn’t hear anything until the first part of March and they are NOT willing to work with me at all and are billing me for the full.$994.11 which they would not have gotten even if had been covered. I have been with this dentist for 25+ years and Now to find our she is dishonest! In conversation with her billing person has told me so many lies. I am shocked that they are not willing to work with me on this bill and accept what the insurance company would have paid which would have been 50% of the allowed amount. This was an error on her part or a blatant attempt to overcharge me and I Should not have to pay this for a downgraded product that she used. That’s part of the reason that the insurance company does not cover this. I will be glad to return it to her and go somewhere else and get the proper appliance. The code she used was ***** and my insurance covers codes ***** ***** ******** ****. She knew that ***** was not covered. She needs to write off the $994.11 because I paid her $243.89 which is what her estimate stated and the estimate shows that my balance due is $0.00.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dana G

    1 star

    06/30/2021

    Customer Service is definitely not their focus. Always wrong on "pretreat" information and prices. My kids pediatric dentist can get it within $1 but this dentist is 100s off! All she cares about is creating as much dental expense as possible. Called 3-4 times to fix an issue with an incorrect phone number and messaging system. Called 2 times about a wrong address for my husband. Person that answers the phone is snarky and short. I have called trying to resolve bill so I can get it paid - after I reviewed with the insurance company what was paid. I was told it would take an "audit" of the bill and no less then 5 days. Asked to pick up my families xrays i was told it would take "several days" couldn't tell me when i could pick up, a date and time. Then when I called back I was told i needed to sign a release they would email. Never received... had to contact them a 3rd time to get a release.

    Local BBB

    BBB serving Greater Kentucky and South Central Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.