Business ProfileforPayment Alliance International, Inc.

On 09/13/2023 I entered a store in Bayonne, NJ to use their ATM, which is operated and regulated by Payment Alliance. I requested $200 from the machine and was approved. The machine charged me $2.50 for the transaction so the total on my transaction log was $202.50. Right after I was approved and waiting for the cash to dispense the machine shut off and the screen went black. I immediately alerted the two employees inside of the store and once they powered the machine back on their was an "out of service" message accompanied by an error code on the screen (I have time-stamped photos). The older lady called a younger gentleman who I assumed was an owner and he advised me to call the number on the machine ************** and I left the store without ever receiving any cash. I returned two hours later after an appointment and the error was still on the screen. Once I called the phone number and followed the prompts for using an ATM but not receiving any money, I was immediately forwarded to my banking institution ****** ******* I explained my issue with the ***** ***** representative and he told me I would receive a credit to my account. Fast forward to 11/07/2023, and my banking institution has now reversed the credit and said my claim was denied due to "proof" this company provided that the money was dispensed. I have never been able to submit any of my own proof and I want Payment Alliance to provide video proof from the ATM that can prove I NEVER received the money.