BBB Business Review

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BBB Accredited Business since

Payment Alliance International, Inc.

Phone: (502) 212-4000 Fax: (502) 212-4004 6060 Dutchmans Lane, Suite#320, Louisville, KY 40205 http://www.paymentallianceintl.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Payment Alliance International, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Payment Alliance International, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on Payment Alliance International, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 12, 2004 Business started: 12/13/2005 in KY Business incorporated 12/13/2005 in KY
Type of Entity

Corporation

Business Management
Mr. John J. Leehy III, C.E.O. Ms. Tammy Underwood, Business Services Director
Contact Information
Principal: Mr. John J. Leehy III, C.E.O.
Customer Contact: Ms. Tammy Underwood, Business Services Director
Business Category

CREDIT CARD PROCESSING SERVICE BANK EQUIPMENT & SUPPLIES CREDIT CARDS & PLANS-EQUIPMENT & SUPPLIES AUTOMATED TELLER MACHINES

Additional Information

CONSUMER ALERT

If you have received a letter which claims to be from Payment Alliance International (P.A.I.) notifying you that you have won a monetary amount, be advised that the letter and the enclosed check are not from Payment Alliance International. P.A.I. has no connection in any way with any prizes, contest, or awarding of money and is in no way responsible for what has been identified as a scam. The letter's enclosed check is COUNTERFEIT and is part of a scam believed to be operating out of Nigeria. Do not cash or deposit this check. Also, DO NOT WIRE MONEY to anyone no matter what the claims may be for a prize.

Please do not call P.A.I. in regards to this scam.  Instead contact your local FBI Field Office and/or US Postal Inspection Service and report the scam attempt.

Bruce Gadansky
Vice President/Operations BBB of Louisville


Customer Review Rating plus BBB Rating Summary

Payment Alliance International, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.