BBB Logo

Better Business Bureau ®
Start With Trust®
Louisville, Southern Indiana and Western Kentucky

BBB Business Review

BBB Accredited Business since

Epigate Software, LLC

Phone: (502) 724-2242 11206 Pyramid Road, Louisville, KY 40229 http://www.epigate.com View Additional Web Addresses

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

According to information provided by EpiGate Software, they create custom software solutions for small to large business needs, having created custom software solutions for public safety agencies, such as EMS and Fire departments and provide Ambutrax as an EMS/Fire Records Management System.  Business states they have developed Resqtrax, a software solution for Specialized Rescue Teams, such as rope rescue, search and rescue, dive and water rescue to mention just a few.

Charttrax is an electronic sheet music management system for musicains and vocalists.

Epigate Software has several selections of modules for MS Access developers to import into their own applications.

CodeTrax is a code database for application developers to manage and quickly find code and scripts for VB, VBA, Crystal Reports, Alpha X-Basic and C#.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Epigate Software, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Epigate Software, LLC include:

  • Length of time business has been operating

Factors that raised the rating for Epigate Software, LLC include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Epigate Software, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

top
BBB file opened: December 07, 2009 Business started: 11/18/2009 in KY Business started locally: 11/18/2009 Business incorporated: 11/18/2009 in KY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Merrille Noe, CEO
Contact Information
Principal: Mr. Merrille Noe, CEO
Business Category

COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS MUSIC-SHEET MUSIC WRITERS SUPPLIES COMPUTERS-TRAINING COMPUTERS-SYS DESIGNERS & CONSULT COMPUTERS-RENT & LEASE AMBULANCE SERVICE

Products & Services

Epigate Software, LLC offers the following product(s): Ambutrax, ChartTrax, CodeTrax, Custom Software Solutions, DB Demo, DB-2-App, MARVL, Resqtrax

Method(s) of Payment
Mastercard

Visa

PayPal

Check

Money Order

Refund and Exchange Policy
 Since Epigate Software offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.Therefore, we DO honor requests for the refund on the following   reasons, non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded; download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly   contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. Failure to receive assistance for downloading or   unzipping within 3 days may result in a refund declined; major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it   within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund. Product not-as-described: such issues should be reported to our Technical  Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations