BBB Business Review
BBB Accredited Business since
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According to information provided by EpiGate Software, they create custom software solutions for small to large business needs, having created custom software solutions for public safety agencies, such as EMS and Fire departments and provide Ambutrax as an EMS/Fire Records Management System. Business states they have developed Resqtrax, a software solution for Specialized Rescue Teams, such as rope rescue, search and rescue, dive and water rescue to mention just a few.
Charttrax is an electronic sheet music management system for musicains and vocalists.
Epigate Software has several selections of modules for MS Access developers to import into their own applications.
CodeTrax is a code database for application developers to manage and quickly find code and scripts for VB, VBA, Crystal Reports, Alpha X-Basic and C#.
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A BBB Accredited Business since
BBB has determined that Epigate Software, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Epigate Software, LLC include:
- Length of time business has been operating
Factors that raised the rating for Epigate Software, LLC include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Merrille Noe, CEO
COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS MUSIC-SHEET MUSIC WRITERS SUPPLIES COMPUTERS-TRAINING COMPUTERS-SYS DESIGNERS & CONSULT COMPUTERS-RENT & LEASE AMBULANCE SERVICE
Products & Services
Epigate Software, LLC offers the following product(s): Ambutrax, ChartTrax, CodeTrax, Custom Software Solutions, DB Demo, DB-2-App, MARVL, Resqtrax
Method(s) of PaymentMastercard
Refund and Exchange PolicySince Epigate Software offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.Therefore, we DO honor requests for the refund on the following reasons, non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded; download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund declined; major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund. Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.