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BBB Accredited Business since

Epigate Software, LLC

2762 New Highland Church Road, Brandenburg, KY 40108 http://www.epigate.com


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Description

According to information provided by EpiGate Software, they create custom software solutions for small to large business needs, having created custom software solutions for public safety agencies, such as EMS and Fire departments and provide Ambutrax as an EMS/Fire Records Management System.  Business states they have developed Resqtrax, a software solution for Specialized Rescue Teams, such as rope rescue, search and rescue, dive and water rescue to mention just a few.

Charttrax is an electronic sheet music management system for musicains and vocalists.

Epigate Software has several selections of modules for MS Access developers to import into their own applications.

CodeTrax is a code database for application developers to manage and quickly find code and scripts for VB, VBA, Crystal Reports, Alpha X-Basic and C#.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Epigate Software, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Epigate Software, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Epigate Software, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 07, 2009 Business started: 11/18/2009 in KY Business started locally: 11/18/2009 Business incorporated 11/18/2009 in KY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Merrille Noe, CEO
Contact Information
Principal: Mr. Merrille Noe, CEO
Business Category

COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS MUSIC-SHEET MUSIC WRITERS SUPPLIES COMPUTERS-TRAINING COMPUTERS-SYS DESIGNERS & CONSULT COMPUTERS-RENT & LEASE

Products & Services

Epigate Software, LLC sells the following brand(s): Ambutrax, ChartTrax, Codetrax, DB Demo, DB-2-App, MARVL, Narctrax, Resqtrax

Epigate Software, LLC offers the following product(s): Ambutrax, ChartTrax, CodeTrax, Custom Software Solutions, DB Demo, DB-2-App, MARVL, Resqtrax

Method(s) of Payment
Mastercard

Visa

PayPal

Check

Money Order

Refund and Exchange Policy
 Since Epigate Software offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, company does realize that exceptional circumstance can take place with regard to the character of the product we supply.Therefore,  DO honor requests for the refund on the following   reasons, non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded; download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly   contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. Failure to receive assistance for downloading or   unzipping within 3 days may result in a refund declined; major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it   within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund. Product not-as-described: such issues should be reported to our Technical  Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.     
Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.