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BBB Accredited Business since

Crosley Radio

Phone: (800) 926-7801 View Additional Phone Numbers 35 Kingbrook Parkway  Bay doors 11 & !2, Simpsonville, KY 40067 View Additional Email Addresses http://www.crosleyradio.com View Additional Web Addresses


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Description

For over 30 years, Crosley Brands has been a leader in the nostalgic electronics category. From our very beginning in the premium incentive industry, we went on to develop our own exclusive product lines and build solid relationships with some of the most well know catalogers and retailers in the business.

Today, you may know us for having built a solid reputation with our exclusive brands such as Crosley Radio and Crosley Furniture.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Crosley Radio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Crosley Radio include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Crosley Radio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 28, 2001 Business started: 01/01/1984 in KY Business incorporated 01/01/1984 in KY
Type of Entity

Corporation

Business Management
Mrs. Susan Didat, Secretary/Treasurer Mrs. Martha Hardin, Director of Operations Mr. James P. LeMastus, President Mr. Joshua Baughman, Supervisor
Contact Information
Customer Contact: Mr. Joshua Baughman, Supervisor
Principal: Mrs. Susan Didat, Secretary/Treasurer
Principal: Mrs. Martha Hardin, Director of Operations
Principal: Mr. James P. LeMastus, President
Business Category

COLLECTIBLES ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS TURNTABLES JUKE BOXES TELEPHONE EQUIPMENT & SYSTEMS DEALERS

Method(s) of Payment
Money Order or Credit Card (Excluding AMEX)
Refund and Exchange Policy
CONSUMER ELECTRONICS WARRANTY POLICY
Every Crosley product we sell is designed to meet and exceed your expectations. We are dedicated to providing excellent quality. However, sometimes electronics products have technical difficulties. Before determining that your product is indeed malfunctioning, please consult our TROUBLESHOOTING tips as well as your user manual for proper usage. If you have product questions outside the scope of the troubleshooting tips and manual instructions, it is best to contact our Consumer Support team for assistance.

If a defect exists, Crosley, at its discretion, will:

- Request that the item is returned to the retailer from where it was purchased IF the malfunction occurs within said retailer’s standard return period.

- Repair the product at no charge using new (or refurbished) parts at their discretion

- Exchange the product with a functional equivalent

Crosley Radio Products are warranted against defects in material and workmanship for a period of one year beginning from the date of sale to the original purchaser. The warranty does not cover damage due to acts of nature, accident, misuse, abuse, negligence, commercial use or modification of, or to any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by Crosley Radio to service the product. This warranty does not cover products sold AS IS, demo products, or second hand purchases or consumables (such as fuses or batteries). This warranty is valid only in the Continental United States, Canada and areas serviced by an Authorized Crosley International Distributor.

Should the unit fail under normal usage during the warranty period, a request for RETURN AUTHORIZATION (R.A.) must be made by the original purchaser before returning the unit. Call our Consumer Support Team for RETURN AUTHORIZATION and a PREPAID shipping label at 1-866-CROSLEY from 8 AM to 8 PM (EST) Monday through Friday or submit a support request at www.CrosleyRadio.com/support.

*International Customers may visit us at www.CrosleyRadio.com/International for contact information for an Authorized Crosley Distributor in your area.

Upon receiving the RETURN AUTHORIZATION number from our Consumer Support Team, properly pack your unit in its original packing. Include any adapters, parts, & accessories which were originally provided with the product. Display the R.A. # on the outside of carton and ship PREPAID via standard UPS or its equivalent. Crosley Radio assumes no responsibility for units sent without prior Return Authorization.

The purchaser’s bill of sale from an Authorized Crosley Distributor/Retailer is the only proof of warranty entitlement and must be provided in the event of a request for parts or service under warranty.

FURNITURE WARRANTY POLICY
Crosley Furniture Products are warranted against defects in material and workmanship for a period of 90 days beginning from the date of sale to the original purchaser. The warranty does not cover damage due to acts of nature, accident, misuse, abuse, negligence, commercial use or modification of, or to any part of the product. This warranty does not cover damage due to improper operation, care and maintenance outside of the supplied literature accompanying the unit or available at www.CrosleyFurniture.com or attempted repair or alteration by the purchaser or anyone other than a facility authorized by Crosley Furniture to service the product. This warranty does not cover products sold AS IS, demo products, or second hand purchases or consumables (such as fuses or batteries).

Should you experience any damaged, defective, or missing parts, or need help with assembly please call our Consumer Support Team at 1-800-815-4796 from 8 AM to 8 PM (EST) Monday through Friday or submit a support request at www.CrosleyFurniture.com/#/contactUs.

*International Customers may visit us at www.CrosleyFurniture.com/International for contact information for an Authorized Crosley Distributor in your area.

The purchaser’s bill of sale is the only proof of warranty entitlement and must be provided in the event of a request for parts or service under warranty.

DISCLAIMER
This Limited Warranty is the only express warranty made to you and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.

EXCEPT FOR THE LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROSLEY BRANDS (MODERN MARKETING CONCEPTS INC.) HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL CROSLEY BRANDS (MODERN MARKETING CONCEPTS INC.) OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR LOSS OF USE OF THE PRODUCT, EVEN IF CROSLEY BRANDS (MODERN MARKETING CONCEPTS INC.) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FINE PRINT
Your retailer or Authorized Crosley Distributor is responsible for any malfunctions during their specified return period. This warranty gives you specific legal rights, and you may have other rights that vary by state and jurisdiction. These rights shall not be affected by this limited warranty. This warranty cannot be transferred or reassigned. There are no express warranties except as listed above. The original purchaser’s bill of sale is the only proof of warranty entitlement. This warranty gives the original purchaser specified legal rights in addition to any rights which may vary from state to state.

In accordance with the “Moss-Magnuson Warranty Act” of July 10, 1975, this is termed a “limited warranty” which in no way compromises Crosley Brands high standards of quality and workmanship
Alternate Business Names
Crosley Brands Crosley Furniture Modern Marketing Concepts, Inc.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.