Business ProfileforAmerican Chimney & Fireplace

On July 28th All American Chimney services came to my home to sweep and inspect our three chimneys. After service was complete, our home was left covered in soot. There was a hole in the chimney sweep vacuum, that allowed soot to escape. We were not instructed to turn off our air system. This caused the soot to be pulled into the air intake and spread throughout our entire home. All American Chimney paid for our hotel room from July 28th- August 1st. Totaling $435.52. We were required to pay out of pocket for our housing, boarding, food, ect. from August 2nd- August 23rd The out of pocket cost to us was: AirBNB: $3,975.94 Dog Boarding: $2,231.05 Receipts: $2,743.93 Mattress: $1,276.24 Paint: $638.10 Totaling: $10,865.26 Our insurance was able to provide some reimbursement, but they were not able to provide complete coverage of loss. The claim is completed with my insurance company. I have requested that All American Chimney reimburse us for the remainder of our loss. They continually defer to their insurance company. I am requesting for All American Chimney to reimburse us the remainder of our loss. All American Chimney can then request reimbursement from encova, their insurance company. We are waiting for reimbursement on the following: Loss of Income- $5,453.10 Receipts: amounted to $ 2,743.93. Our Insurance Covered $172.39, leaving $2,571.55 unpaid. Contents: amounted to $17,181.61. Our Insurance Covered $12,816.69, leaving $4,364.92 unpaid. $5,453.10 + $2,571.55 + $4,364.92= $12,389.57 We are awaiting reimbursement of $12,389.57. I hired a company to sweep and inspect my chimneys. Yet I am at a 12k loss, fighting to get back what I already owned. We lost items that hold irreplaceable sentimental value to us. We were homeless for a month, without basic belongings for two months, without full reimbursement for three months (and counting). I am requesting for All American Chimney to be held accountable for their negligence. Please review documents.