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Jewelry In Candles

Phone: (502) 416-1418 2700 Constant Comment Place, Louisville, KY 40299 http://jewelryincandles.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Jewelry In Candles include:

  • Length of time business has been operating

Factors that raised the rating for Jewelry In Candles include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 43 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

43 complaints closed with BBB in last 3 years | 42 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 24
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 43

Additional Complaint Information


The Better Business Bureau is currently processing several pending complaints regarding this business.  These pending complaints are not included in the complaint count shown in the company's BBB Business Review. In most cases, a complaint will not be reported by the BBB until the complaint is closed.  If the business has not responded to the complaint, it will normally take at least 30 days to close the complaint in order to give the business sufficient time to respond. The BBB will contact a business at least twice before a complaint is closed as unanswered.  If the customer notifies the BBB that the problem has been resolved, the complaint will be closed at that time and will become one of the complaints reported in the company's BBB Business Review. But a complaint will remain open for at least 30 days if the customer has not notified the BBB that the matter has been resolved and/or the business has not yet responded to the complaint.




BBB has had onsite meeting with company owner who advised Business growth exceeded capacity and they fell behind on processing. Have made good faith effort in working with BBB and are caught  up on all responses.

Customer Reviews Summary Read customer reviews

61 Customer Reviews on Jewelry In Candles
Customer Experience Total Customer Reviews
Positive Experience 53
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 61

Additional Information

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BBB file opened: November 18, 2013 Business started: 06/01/2012 in KY Business started locally: 06/01/2012 Business incorporated: 06/01/2012 in KY
Type of Entity

Corporation

Business Management
Micah Buse, CEO Mr. David Myers, Vice Presdient Mr. Chris Johnson, Complaint Handler
Contact Information
Principal: Micah Buse, CEO
Principal: Mr. David Myers, Vice Presdient
Business Category

CANDLES-RETAIL

Alternate Business Names
Louisville Marketing Inc
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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