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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Time Warner Cable meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Time Warner Cable include:

  • 495 complaints filed against business

Factors that raised the rating for Time Warner Cable include:

  • Length of time business has been operating.
  • Response to 495 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

495 complaints closed with BBB in last 3 years | 145 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 106
Delivery Issues 8
Guarantee/Warranty Issues 1
Problems with Product/Service 348
Total Closed Complaints 495

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Time Warner Cable
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 12
Total Customer Reviews 14

Additional Information

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BBB file opened: March 01, 1980 Business started: 01/01/1973 in NY Business incorporated: 01/01/2003 in NY
Type of Entity

Corporation

Business Management
Mr. Rob Marcus, CEO Mrs. Heather Day, Senior Operations manager Ms. Erin Reesor, QA/ Process Coordinator/Customer Advocate Team
Contact Information
Principal: Mr. Rob Marcus, CEO
Related Businesses
Time Warner Cable Time Warner Cable
Business Category

CABLE TV, INTERNET & TELEPHONE INSTALLATION SVC. TELEVISION-CABLE, CATV & SATELLITE TELEPHONE & TELEVISION CABLE CONTRACTORS INTERNET SERVICES COMPUTERS-CABLE & INSTALLATION

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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