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BBB Business Review

BBB Accredited Business since 3/1/1980

Insight Communications

Additional Locations

Phone: (502) 357-4400 Fax: (502) 357-4663 View Additional Phone Numbers 4701 Commerce Crossing Drive, Louisville, KY 40229 http://www.insightcom.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 3/1/1980

BBB has determined that Insight Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Insight Communications include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 290 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

290 complaints closed with BBB in last 3 years | 109 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 85
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 163
Total Closed Complaints 290

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Insight Communications
See Trends in Complaints on Insight Communications

Customer Reviews Summary Read customer reviews

1 Customer Review on Insight Communications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Insight Communications

Additional Information

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BBB file opened: March 01, 1980 Business started: 12/01/1979
Type of Entity

Corporation

Business Management
Mr. Tim Klinefelter, Senior Vice President Mrs. Heather Day, Senior Manager, Process & Project Management
Contact Information
Principal: Mr. Tim Klinefelter, Senior Vice President
Business Category

CABLE TV, INTERNET & TELEPHONE INSTALLATION SVC. TELEVISION-CABLE, CATV & SATELLITE TELEPHONE & TELEVISION CABLE CONTRACTORS INTERNET SERVICES COMPUTERS-CABLE & INSTALLATION

Alternate Business Names
Insight Business
Additional Information

Consumer Alert         Consumer Alert          Consumer Alert

MALICIOUS EMAIL PHISHING SCAM 

4/27/09

Please be advised that an illegal attempt to gain information via email is being conducted by unknown subject(s) claiming to represent Insight Communications by informing users that there is a virus alert and that there is a virus on their PC. THIS EMAIL IS NOT FROM INSIGHT.
Below is a copy of the actual email as it was received this date by a consumer in Louisville:

Original Message ----- From: "Insight Broadband Webmaster online" <insightbroadbandwebmasteronline04@mchsi.com> To: <Undisclosed recipients:> Sent: Monday, April 27, 2009 8:41 AM     > Dear Insight Broadband online Email Account Owner, >  > Important notice, harmful virus was detected in your account which can be > harmful to our subscriber unit. You are to enter your E-mail address and > password here {____________, __________} to enable us set in an anti virus > in your user account to clear up this virus. we do need your co-operation > in this, Providing us with this information we enable us insert in your > account an anti virus machine for clean up. >  > We are sorry for the inconveniences this might have cost you. Failure to > do this, we are sorry to let you know that your account will be deleted > immediately to prevent it from arming our subscriber unit. >  > Thank you for using Insight Broadband, > We are glad at your service, > Insight Broadband Webmaster online.

Consumers are advised that Insight does not access their PCs to search for viruses or for any other reason. It's only connection is to provide broadband service access. It will not send messages to users requesting account information, passwords, or any personal information. AntiVirus software is available and should be installed on all PCs. If you have received the above malicious email DO NOT RESPOND.
The BBB strongly recommends that you contact the FBI at www.ic3.gov and file a complaint with that agency.
If you send a complaint to the BBB it will be sent to the FBI for their information and subsequent processing. While the BBB appreciates your sending information about this matter please do not expect a reply from Insight about your complaint. The circumstances of this criminal attempt make normal BBB complaint processing impossible Thank you

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BBB Complaint Process

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