BBB Business Review

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BBB Accredited Business since

Your Community Bank

Additional Locations

Phone: (812) 981-7750 Fax: (812) 949-6812 View Additional Phone Numbers 101 W. Spring Street, New Albany, IN 47150 http://www.yourcommunitybank.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Your Community Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Your Community Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Your Community Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 01, 1977 Business started: 01/01/1934 in KY Business incorporated 01/07/2003 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

INDIANA DEPARTMENT OF FINANCIAL INSTITUTIONS
30 SOUTH MERIDIAN STREET, Indianapolis IN 46204
http://www.in.gov/dfi
Phone Number: 800-382-4880

Type of Entity

Corporation

Business Management
Mr. James Cecil, President & CEO Mr. Todd Frossard, Executive Vice President Mr. James D. Rickard, President & CEO of Community Bank Shares Mr. Joseph Bauer, SVP, Business Services Mr. Michael Bauer, EVP, CCO Mr. Brian Brinkworth, SVP, Manager, Business Services Mr. Scott Carr, SVP, Audit & Risk Management, Compliance Officer, CRA Officer Mr. Paul Chrisco, EVP Mr. J. Robert McIlvoy, SVP, Retail Banking Ms. M. Diane Murphy, SVP, Community Relations Officer Mr. Carl Page, SVP, Human Resources Director; Assistant Corporate Secretary Ms. Vicki Rough, SVP & Manager, Private Banking Mr. Philip Ryan, SVP, Manager, Kentucky Business Services Ms. Le Anne Scott, SVP, Manager, Clark County Business Services Mr. Robert Sullivan, SVP, Business Services Mr. Bill Wright, EVP, CFO, Director of Planning
Contact Information
Customer Contact: Mr. Scott Carr, SVP, Audit & Risk Management, Compliance Officer, CRA Officer
Principal: Mr. James Cecil, President & CEO
Principal: Mr. Todd Frossard, Executive Vice President
Principal: Mr. James D. Rickard, President & CEO of Community Bank Shares
Business Category

BANKS

Additional Tradenames, Addresses & Phone Numbers

IN JANUARY 2015 YOUR COMMUNITY BANK ACQUIRED FIRST FEDERAL SAVINGS BANK


Customer Review Rating plus BBB Rating Summary

Your Community Bank has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.