Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Magnolia Bank has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Magnolia Bank

      649 W Dixie St. Elizabethtown, KY 42701-2436

      BBB Accredited Business
    • Magnolia Bank

      794 Old Elizabethtown Rd Hodgenville, KY 42748-9406

      BBB Accredited Business
    • Magnolia Bank

      4910 S L And N Tpke Magnolia, KY 42757-6828

      BBB Accredited Business
    • Magnolia Bank

      106 Lincoln Ln Hodgenville, KY 42748-1848

      BBB Accredited Business
    • Magnolia Bank

      651 W Dixie Ave Elizabethtown, KY 42701-2436

      BBB Accredited Business

    Business ProfileforMagnolia Bank

    Bank
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.38/5stars

    Average of 50 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/2009

    Years in Business: 105

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Checking/Savings Accounts, Commercial Services, Commercial & Consumer Lending, Credit & Debit Cards, Home Loans, Online & Mobile Banking Services

    Business Details

    This is a multi-location business.

    Find a Location

    Magnolia Bank has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Magnolia Bank

        649 W Dixie St. Elizabethtown, KY 42701-2436

        BBB Accredited Business
      • Magnolia Bank

        794 Old Elizabethtown Rd Hodgenville, KY 42748-9406

        BBB Accredited Business
      • Magnolia Bank

        4910 S L And N Tpke Magnolia, KY 42757-6828

        BBB Accredited Business
      • Magnolia Bank

        106 Lincoln Ln Hodgenville, KY 42748-1848

        BBB Accredited Business
      • Magnolia Bank

        651 W Dixie Ave Elizabethtown, KY 42701-2436

        BBB Accredited Business
      Location of This Business
      649 W Dixie St., Elizabethtown, KY 42701-2436
      BBB File Opened:
      5/16/2003
      Years in Business:
      105
      Business Started:
      1/1/1919
      Business Started Locally:
      1/1/1919
      Business Incorporated:
      1/1/1919
      Accredited Since:
      6/25/2009
      Type of Entity:
      Corporation
      Alternate Business Name
      • BuildBuyRefi Home Loans A Division of Magnolia Bank
      Business Management
      • Ms. Stefanie D. Rock, Vice President of Operations
      • Ms. Dee Brown, CFO
      • Ms. Deena London, President/CEO
      Contact Information

      Principal

      • Ms. Deena London, President/CEO

      Customer Contact

      • Ms. Kylee Durbin, Chief Compliance Officer
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/03/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Complaint Details Unavailable

      Customer Reviews

      50 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rickie S

      1 star

      12/17/2023

      I don't think this bank wants to protect your account. I don't think they make it very apparent about the big difference between a credit card and a debit card. They pay the charge on your debit card immediately and if it is a scam they will not do anything to help and will not try to recover your money. I did not agree to the charge that was made to my account but they paid it and essentially told me that's to bad. I will be closing my account there as soon as I get everything changed to another bank. Not sure another bank will be much better but can't be worse.

      Magnolia Bank Response

      12/18/2023

      Magnolia Bank takes complaints seriously and view it as an opportunity to improve our customer experiences. We understand that the service levels provided to you may have been disappointing, but we strive to serve each customer in a consistent, friendly, and professional manner. If you would like to discuss this matter further, please contact us at [email protected]. Thank you.

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.