BBB Business Review

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BBB Accredited Business since

Barr Automotive

Phone: (270) 422-7442 Fax: (270) 422-2954 3340 ByPass Road, Brandenburg, KY 40108 http://www.barrautomotive.com View Additional Web Addresses


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Description

Barr Automotive is a repair shop for all of your vehicles, offering major and minor repairs as well as regular maintenance for your cars, light duty and heavy duty trucks, tractor trailers and tractors and the occasional small engine repair.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Barr Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Barr Automotive include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Barr Automotive
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 07, 2009 Business started: 11/21/2003 in KY Business incorporated 11/21/2003 in KY
Type of Entity

Corporation

Business Management
Mr. Timmy Barr, Owner Mrs. Tracy Ketterman, Owner
Contact Information
Principal: Mr. Timmy Barr, Owner
Principal: Mrs. Tracy Ketterman, Owner
Business Category

AUTO REPAIR & SERVICE TRANSMISSIONS-TRUCK, TRACTOR, ETC TRANSMISSIONS-AUTOMOBILE BRAKE SERVICE TRUCK REPAIR & SERVICE RECREATIONAL VEHICLES-REPAIR & SERVICE FARM EQUIPMENT-REPAIR & PARTS AUTO REPAIR & SERVICE - DIESEL

Method(s) of Payment
Cash, Check or Discover, Mastercard and Visa.  We also offer 90 days same as cash upon approval.
Refund and Exchange Policy
Most service and new parts are covered for 6 months to a year.  Battery, engine and transmission warranties are for longer terms.

Customer Review Rating plus BBB Rating Summary

Barr Automotive has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.