BBB Business Review

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BBB Accredited Business since

Trend Appliance Company

Phone: (502) 267-8313 Fax: (502) 267-8314 11216 Decimal Drive, Louisville, KY 40299 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Sales, delivery, installation, and service of major appliances all performed by internal employees, not sub-contractors.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Trend Appliance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Trend Appliance Company include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Trend Appliance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 01, 1970 Business started: 11/30/1954 in KY Business incorporated 11/30/1954 in KY
Type of Entity


Business Management
Mr. Joe Dumstorf, President Mrs. Linda Dumstorf, Vice President/Manager Mr. Russ Hollingsworth, Sales Mgr.
Contact Information
Principal: Mr. Joe Dumstorf, President
Principal: Mrs. Linda Dumstorf, Vice President/Manager
Business Category


Products & Services

Trend Appliance Company sells the following brand(s): Bosch, Bosch, Dacor, Dacor, GE, GE, JennAir, JennAir, KitchenAid, KitchenAid, Miele, Miele, Mitsubishi, Sonos, Sony, Thermador, Thermador, Vent a Hood, Vent a Hood, Viking, Viking, Whirlpool, Whirlpool

Trend Appliance Company offers the following product(s): Home Theatres, Major Appliances, Major Appliances, Televisions

Method(s) of Payment
All major credit cards.
Charge accounts upon request and credit application.
Refund and Exchange Policy
Complete refunds on product that was not special ordered and not delivered.  Refunds on special order products up to the deposit for the order.  Exchanges based on manufacturer warranty regulations. 
Alternate Business Names
The Trend Companies of Kentucky Trend Companies of Kentucky Trend Service Company
Industry Tips
Appliance Repairs

Customer Review Rating plus BBB Rating Summary

Trend Appliance Company has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.