Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Jefferson Animal Hospital has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Jefferson Animal Hospital

              4504 Outer Loop Louisville, KY 40219

              BBB Accredited Business
            • Jefferson Animal Hospital

              6902 Bardstown Rd Louisville, KY 40291

              BBB Accredited Business
            • Jefferson Animal Hospital

              P O Box 19378 Louisville, KY 40259

              BBB Accredited Business

            Business ProfileforJefferson Animal Hospital

            Animal Hospital
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/11/1997

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Jefferson Animal Hospitals are dedicated to providing the care that your pet needs to live a long, healthy life, as well as diagnostics and medical protocol set forth by the American Animal Hospital Association (AAHA).

             

            Products & Services

            Frontline Plus, Heartgard Plus, Advantage Multi, Capstar, Trifexis

            Business Details

            This is a multi-location business.

            Find a Location

            Jefferson Animal Hospital has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Jefferson Animal Hospital

                4504 Outer Loop Louisville, KY 40219

                BBB Accredited Business
              • Jefferson Animal Hospital

                6902 Bardstown Rd Louisville, KY 40291

                BBB Accredited Business
              • Jefferson Animal Hospital

                P O Box 19378 Louisville, KY 40259

                BBB Accredited Business
              BBB File Opened:
              6/1/1978
              Years in Business:
              46
              Business Started:
              1/1/1978
              Accredited Since:
              12/11/1997
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 0723 for this business, issued by Kentucky Board of Veterinary Examiners

              These agencies may include:

              Kentucky Board of Veterinary Examiners

              Berry Hill Annex P O Box 456

              Frankfort KY 40602-0456

              (502) 564-3296

              BBB records show a license number of 147037 for this business, issued by Kentucky Board of Veterinary Examiners

              These agencies may include:

              Kentucky Board of Veterinary Examiners

              Berry Hill Annex P O Box 456

              Frankfort KY 40602-0456

              (502) 564-3296

              BBB records show a license number of 147037 for this business, issued by Kentucky Board of Veterinary Examiners

              These agencies may include:

              Kentucky Board of Veterinary Examiners

              Berry Hill Annex P O Box 456

              Frankfort KY 40602-0456

              (502) 564-3296

              • Certified by the American Animal Hospital Association (AAHA), a member of the American Veterinary Medical Association (AVMA), a member of the Kentucky Veterinary Medical Association (KVMA) and a member of the Greater Louisville Medical Association (GLVMA)
              Type of Entity:
              Corporation
              Business Management
              • Dr. Patricia Kennedy Arrington, Owner
              • Mr. Rick Arrington, Executive Director
              • Mrs. Mary Kaye Wilson, Office Mgr.
              Contact Information

              Principal

              • Dr. Patricia Kennedy Arrington, Owner

              Customer Contact

              • Dr. Patricia Kennedy Arrington, Owner
              Additional Contact Information

              Fax Numbers

              • (502) 966-3904
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/12/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              My dog was attacked by the neighbors German shepherds and i had to rush him to Jefferson animal hospital. They took my dog back and told me i couldn’t go back they had me fill out paperwork and told me my dog couldn’t be saved. That he was in cardiac arrest. They put my dog in a box and I took him home. Later I received a bill over $300 stating that they had gave him drugs to put him asleep and charged me for multiple other things not itemized on bull. I was making payments and set up for hospital to charge my credit card monthly. The next thing im receiving calls and mail threatening to report me to credit bureau. I told the collection agency and they said they could not except my payments of $25 it had to be $60 a month and put it on my credit report.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ursula G

              09/25/2023

              We take our dog here every year. The last couple years ( since covid) is been just drop of and curb pickup. couple weeks ago I received the postcard reminding me of my dogs appointment for Sept 25. I called and make the appointment. The postcard state " we still operating at curbside..blahblah. " I also asked the person on the phone when I make the appointment the approx time...so I could plan my day accordingly. The lady said..I should be 2 to 3 hours, but we will call you cell number and let you know with time so you can come back to pick her up. Well..I planned my day, but when I tried to dropped her they said I had to stat there waiting. I asked for a supervisor to explain the situation and see if they could honor their word, but the supervisor refused. Even worst ...when my husband and me told her that oh well we were gonna have to stay but we where very disappointed; this supervisor told us to leave because " nobody was gonna be disrespectful to her and tell her what to do because she was the supervisor " Then she told the doctor not to treat the dog and told us to leave.

              Jefferson Animal Hospital Response

              10/02/2023

              Ms. Gugliermino, we are sorry to hear that your experience was disappointing. Curbside service was first implemented in March 2020, meaning that the owner would call upon arrival once in the parking lot. A staff member would assess the patient and if stable, the patient and owner(s) would wait in the car. A team member would call the owner when we were ready to “see” the patient and the owner would still wait in the car – on property. All communication between the owner and staff were by telephone. This service was applicable to “Bella’s” last exam in November 2020 and continued until earlier this year. As for “drop off” service, this is not or has never been offered for any routine wellness or diagnostic exams, but for certain procedures where the patient will need to be here for a long period of time (surgery, ultrasound, extensive lab tests). We do require that an owner is present during exams to discuss any treatment plan and for any authorization that is needed. When scheduling your appointment, there definitely was some confusion/miscommunication between both parties when curbside was mentioned. It is unfortunate that you planned something during your appointment time, however as noted above, we do not offer “drop off” service and it was explained by one of our assistants and the supervisor on staff while in the exam room. Two options were offered – to continue with plans after the appointment or to reschedule. We do have the right to refuse service at any time due to any aggressive behavior towards staff.

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.