BBB Business Review

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BBB Accredited Business since

Jefferson Animal Hospital

Additional Locations

Phone: (502) 966-4104 Fax: (502) 966-3904 View Additional Phone Numbers 4504 Outer Loop, Louisville, KY 40219 View Additional Web Addresses

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6902 Bardstown Rd.
Louisville, KY 40291
(502) 499-6535

Jefferson Animal Hospitals are dedicated to providing the best quality care that your pet needs to live a long, healthy life; maintaining the highest standards of equipment, diagnostics and medical protocol set forth by the American Animal Hospital Association (AAHA).


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jefferson Animal Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jefferson Animal Hospital include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jefferson Animal Hospital
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1978 Business started: 01/01/1978 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Board of Veterinary Examiners
Berry Hill Annex P O Box 456, Frankfort KY 40602-0456
Phone Number: (502) 564-3296

Type of Entity


Business Management
Dr. Patricia Kennedy Arrington, Hospital Director Mr. Rick Arrington, Executive Director Mrs. Mary Kaye Wilson, Office Mgr.
Contact Information
Principal: Dr. Patricia Kennedy Arrington, Hospital Director
Business Category


Products & Services

Jefferson Animal Hospital sells the following brand(s): Hills Prescription Diets, Iams Veterinary Diets, Purina Veterinary Diets, Royal Canin

Jefferson Animal Hospital offers the following product(s): Advantage Multi, Capstar, Frontline Plus, Heartgard Plus, Trifexis

Method(s) of Payment
Cash, Checks with valid ID, Money Orders, MC/Visa/AMEX/Discover/CareCredit

Certified by the American Animal Hospital Association (AAHA), a member of the American Veterinary Medical Association (AVMA), a member of the Kentucky Veterinary Medical Association (KVMA) and a member of the Greater Louisville Medical Association (GLVMA)

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.