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Elements Bath and Body

Phone: (502) 690-2520 View Additional Phone Numbers 4203 Evergreen Road, Crestwood, KY 40014 http://www.elementsbathandbody.com


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Description

This company offers wholesale soap making and toiletry supplies


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Elements Bath and Body include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Elements Bath and Body
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 05, 2007 Business started: 07/01/2002
Type of Entity

Corporation

Business Management
Ms. Tammy Tivis, Owner
Contact Information
Principal: Ms. Tammy Tivis, Owner
Business Category

WHOLESALERS & DISTRIBUTORS SOAPS & DETERGENTS PACKAGING MATERIALS PACKAGE DESIGN & DEVELOPMENT CRAFT SUPPLIES


Customer Review Rating plus BBB Rating Summary

Elements Bath and Body has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4203 Evergreen Road

    Crestwood, KY 40014 (502) 690-2520

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/2/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with this company but half the order was wrong. The only way to contact them is email. Tried to do that but can't send email because it asked me to copy the numbers in the picture that I have copied fifty plus times but the email will not go through. Would like them to correct the order.

Desired Settlement: Exchange incorrect item for the correct item with no charge to me.

Business Response:

We are very sorry that you received Cranberry Fig fragrance instead of Caribbean Fruit Smoothie. There were 2 line items on your order and we apologize that 1 item was not accurate. I'm not certain why there was an issue when you attempted to send an email, but we received 28 emails from you. Our staff strives for 100% accuracy, but they occasionally make a mistake and those are always corrected as quickly as possible. We replied to your email at 7:25 am this morning that we would get the correct fragrance to you and then we received the email from BBB at 7:48 with your complaint. It's unfortunate that you did not wait for our reply before filing a complaint and allowing us time to resolve the matter but the correct fragrance is on its way. Please email us with any other questions.

Thank you,

***** *****



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Elements Bath and Body
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart