Business ProfileforDerbyBox.com

I purchased tickets through Derby box. In mid-March I contacted them just trying to find out when I was going to be able to get my tickets because they refused to do paper tickets and hold everyone hostage to happen to use an app just to be able to get in which I think is stupid because not a lot of people have phones that use apps. Their response to me was I quote we will have your tickets to you by April 21st 2023. At 8:00 p.m. I had noticed that I still did not have the tickets electronically sent to me in their app I tried to contact them several times throughout the day just trying to touch base with them in communication to find out where they might be how I might get them and when I might get them in the day. I got zero response from them. I tried contacting them through the app no response I tried to contact them through the email that we were communicating back and forth no response I tried to contact them through the website and I still got no response whatsoever. I live across country and I need to get some form of proof of tickets before we leave because I spent a lot of money with this company and again holding us hostage with nothing except for a receipt of me paying for it I want them to finish their job and send me my tickets!