BBB Business Review

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BBB Accredited Business since

Sullivan University System, Inc.

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Phone: (502) 451-0815 Fax: (502) 454-4880 View Additional Phone Numbers 3101 Bardstown Road, Louisville, KY 40205 http://www.sullivan.edu


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sullivan University System, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sullivan University System, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

1 Customer Review on Sullivan University System, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 1978 Business started: 01/01/1962
Type of Entity

Corporation

Business Management
Mr. Glenn D. Sullivan, President Ms. Jill Long, Administrator
Contact Information
Customer Contact: Ms. Jill Long, Administrator
Principal: Mr. Glenn D. Sullivan, President
Related Businesses
Sullivan College of Technology & Design Spencerian College United Adjustment Services Dale Carnegie Training Professional Nanny Program
Business Category

SCHOOLS-ACAD-COLLEGES & UNV. SCHOOLS-BUSINESS & VOCATIONAL RESTAURANTS BAKERS-RETAIL CATERERS TRAINING PROGRAMS STUDENT HOUSING HEALTH & WELLNESS SALES TRAINING MANAGEMENT TRAINING

Alternate Business Names
Gardiner Point Residence Hall Institute for Paralegal Studies Julep's Catering Sullivan Fort Knox Extension Sullivan University Sullivan University College of Pharmacy Sullivan University Online The Bakery The Center for Health and Wellness at Sullivan University The International Center for Corporate Learning The National Center for Hospitality Studies Winston's Restaurant

Customer Review Rating plus BBB Rating Summary

Sullivan University System, Inc. has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.