Business ProfileforBlack Diamond Pest Control

I signed up for pest control quarterly and mosquito service less than a year ago via email. They gave me a price and stated in the email exactly this regarding pest control: "PCQ We will provide pest control treatment every three months on the exterior and interior of home (garage, etc.) at a cost of $103.00 per service. This service has a full warranty for the covered insects. Please contact our office if service is needed in between regular visits. Do you agree to the terms of this ongoing service as I have described?" They have been treating my house, garage and shed every trip till this last time when the technician said only the house was on the receipt. In order to continue spraying the garage and shed, it'd be $133.00 going forward. Instead of just saying they made a mistake (or lied, who knows?) when setting me up initially, they just defend their pricing. I'm not even arguing the pricing. I just want them to acknowledge that I was sold one thing and then months later they changed. Clearly someone made a mistake at Black Diamond so be aware that when they sell you on what all they plan on treating, it is probably incorrect. Instead of admitting that, they will just act like you're lying. Another gripe I've had is that they don't notify you when they schedule an appointment ahead of time. You'll randomly get a call that your technician is 30 minutes away. So if you aren't retired or don't work from home, that is an issue you may want to consider. The only positive thing is that the mosquito service really made a difference. They aren't worth the hassle though when there are so many other options and I prefer to keep all of my pest control services with one company.

Management reached out immediately after your last service and again a week later in an attempt to resolve these concerns. We are happy to hear the mosquito service was effective and would love to reconcile this and keep services with you but in the least hope that you will see our customers’ satisfaction is important to us. We offered to spray your requested area, complimentary, to ensure your shed issues are taken care of on 3/20/24 and again on 3/27/24 and you denied our offer both times. The price you were given for your services was correct, there was no overcharge for the size of the home. The last service run was an out of routine visit that was requested by you per your call to our office. The day of service you asked for treatment for boxelder beetles, which is not included under the general pest warranty plan you signed up for. To add that insect treatment is an additional service/charge. We are always happy to answer any warranty questions by calling the same number you have for other occasions. As far as notice of arrival is concerned, any agent here is happy to help set up visits that meet customer needs and schedules. You can specify days and times of preference as well as when to be notified. There are many options, some include; advance day ahead, 2 hours before and even create a schedule if you’d like. You can choose Call, text, email, or all. Please note, we have revised our verbiage in the email response we send out at service set up to reflect a better description of the areas covered under general pest warranty in hopes of avoiding this type of confusion in the future. We do apologize for all the confusion. Our offer to come out and treat the areas you had requested complimentary still stands!