This Business is not BBB accredited
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Adrenaline Force Amusements, LLC offers items for party rentals, jumpee rentals, and more in Louisville, KY.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chris Martin, President Mrs. Laura P. Martin, Vice President of Operations
EVENT PLANNING AMUSEMENT DEVICES PARTY SUPPLIES
THIS LOCATION IS NOT BBB ACCREDITED
4124 Bishop Lane, Suite#103
Louisville, KY 40218 (502) 637-8669 (877) 220-8624 Directions
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Additional Phone Numbers
- (502) 637-8669(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Adrenaline Force Amusements contracted with us to provide temporary workers for their catering project November 12-15, 2013 at the ****** *********** ****** in Chester, VA. Adrenaline signed our standard Staffing Agreement. We provided the workers and all time cards were signed by ***** ******, company representative. Adrenaline has not paid our invoices dated 11/19/13 ($5,003.39) and 11/15/13 ($63.67). We have repeatedly contacted them by email and phone, but have never received a response.
Desired Settlement: Payment to Express Services of $5,067.06 immediately. I am a small start-up business that cannot afford a charge-back for this large an amount. We helped Adrenaline on extremely short notice and now they have left town, refused to respond to us and refused to pay a just debt.
Business Response to a Complaint
Due to unforeseen circumstances Adrenaline Force Amusements, LLC was not in a position to pay the past due Invoices from Express Employment in full. **** has been kind enough to extend a payment plan to us and we are fulfilling that obligation monthly until the balance due is paid in full. I apologize for any inconvenience this has caused.
Sent on: 4/18/2014 8:55:18 AM
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution, monthly payments, will be acceptable to me in lieu of full payment. I have received one payment and will wait for the business to continue making payments and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: We contracted Adrenaline Force Amusements for a company picnic to be held in September 2011. The picnic was a success and we had a great time. We paid a deposit of 4,442.90 in May and paid the remaining amount of 5,292.90 the day before the picnic. The total charge for the picnic agreed upon and authorized was 9,735.80. Other unauthorized charges were added: July 13th 4,442.90; Aug 8th, 4,442.90; Aug 23rd,4,442.90; Sept 1, 4,442.90; Sept 22nd, 5,292.90; Sept 29th, 5,292.90 - a total of $28,357.40 was overcharged to our account. We tried diligently to get the money back - ***** ****** [Owner] kept telling us that the fault was with her PayPal account. That she had been having trouble with them "automatically" charging cards. She sent us a copy of a questionable email from PayPal stating transactions were pending but she needed to send a signature for authorization for payment. She kept delaying sending the proper documentation to them - she gave us many excuses. She then delivered to us a check for 9,000 for some of the funds owed. She gave us another check for the remainder - which bounced. Finally on December 13th, she credited the remaining due back through the credit card. On January 26, 2012, Adrenaline Force Amusements charged our corporate card again 6 times! The first two amounts were for 5,292.90 and the last four charges were for 10,000.00 each. Adrenaline Force Amusements charged us $50,585.80 in unauthorized charges! We contacted her [she did not try to contact us]and demanded that she credit our company card - she again blamed PayPal. We called PayPal and explained to them what had occurred. They explained to us that Ms. ****** had a "virtual terminal" - that the card number would need to be entered in for each charge! That there was not a way to "automatically charge" a card over and over. We canceled the card and are disputing the charges. Legal action is pending. Ms. ****** is still saying that she will be crediting it back to us - she also told us that PayPal has closed her account for fraudulent activity. As of 15 days later, our credit card company has not received any reimbursement from Adrenaline Force Amusements.
Desired Settlement: Organizations seeking services from Adrenaline Force Amusements need to be aware of the fraudulent & shoddy business practices of this company. If an organization MUST use Adrenaline Force Amusements, please be advised to use cash or check. DO NOT give Adrenaline Force Amusements a credit card number.
In response to the complaint registered with ******** *****. It is with regret that such credit card transactions have posted to the company credit card that was provided to Adrenalie Force for payment of the company picnic we serviced in September. I did refund all monies due ISA from the first round of charges via check and refunds toward the card. Because of the second round of charges, Paypal has closed my merchant account because of "suspicious" activity, not fraud. I issued the refunds for ISA through my virtual terminal. When I received notice from paypal about the merchant account being closed, I inquired again about the refund status and was informed via email that I had limited access to the account and could not withdraw funds, etc. The email also stated that the funds in the account would be used to settle any refunds, chargeback disputes, etc. that may occur over the next 180 days. When I last saw the transactions that I had refunded, the status was pending so I suggested that ******** also file a dispute with her credit card company for the charges so that she would have resolve that it would be taken care of, one way or the other. The refunds are in place, I am completely emabarrassed and devestated that this has happened, and will follow through with paypal and ******** until I know the credits have been issued.
With sincere sorrow and regret, ***** ******
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 8912249, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Had the first time been a legitimate business error – the money would have been refunded to as soon as the first overcharge occurred in July 2011. Furthermore, steps would have been taken to ensure that it did not occur again. There should never have been 12 additional unauthorized charges to our credit card totaling more than $78,000.00 dollars. We will not be conducting business with this company and/or with Ms. ****** again.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.