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BBB Accredited Business since

20/20 Eyecare, Inc.

Additional Locations

Phone: (502) 955-2020 Fax: (502) 736-4493 181 Highway 44 East, Shepherdsville, KY 40165 http://www.2020icare.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 20/20 Eyecare, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 20/20 Eyecare, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on 20/20 Eyecare, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 23, 1997 Business started: 12/01/1989 in KY Business incorporated 12/01/1989 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Board of Optometric Examiners
163 W. Short Street # 550, Lexington KY 40507
http://www.optometry.ky.gov
Phone Number: (859) 246-2744

Type of Entity

Corporation

Business Management
Dr. Kevin L. Crawford, President Mrs. Tina Seger, Operations Manager
Contact Information
Principal: Dr. Kevin L. Crawford, President
Customer Contact: Mrs. Tina Seger, Operations Manager
Business Category

OPTOMETRISTS-O.D. OPTICIANS CONTACT LENSES OPTICAL GOODS-SERVICE & REPAIR OPTICAL GOODS-RETAIL SUNGLASSES


Customer Review Rating plus BBB Rating Summary

20/20 Eyecare, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 10232 Westport Road

    Louisville, KY 40242 (502) 339-2042

  • 1420 Blackiston Mill Road

    Clarksville, IN 47129 (812) 288-2029

  • 1705 North Dixie Highway

    Elizabethtown, KY 42701 (270) 765-2020

  • 181 Highway 44 East

    Shepherdsville, KY 40165 (502) 955-2020

  • 215 Central Avenue #101

    Louisville, KY 40208

  • 325 W. Walnut Street

    Lebanon, KY 40033 (270) 867-8200

  • 6828 Bardstown Road

    Louisville, KY 40291 (502) 231-2020

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/10/2014 Problems with Product/Service | Complaint Details Unavailable
7/17/2013 Problems with Product/Service | Complaint Details Unavailable