Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

Click for BBB Rating on U.S. Bank Home Mortgage

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that U.S. Bank Home Mortgage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for U.S. Bank Home Mortgage. BBB of Minnesota and North Dakota has the full report as that BBB handles all complaints for U.S. Bank Home Mortgage.

Additional Information

BBB file opened: June 12, 1995 Business started: 01/01/1976
Type of Entity


Business Management
Ms. Amanda Fischer, Servicing Compliance Officer Mr. Michael L. Norris, Senior Vice President Ms. Carmen Oien, Compliance Officer Mr. Robert Smiley, Ex. Vice President, Servicing Ms. Charlotte Speer, First Vice President Mr. Gregg Speer, Vice President
Contact Information
Principal: Ms. Amanda Fischer, Servicing Compliance Officer
Customer Contact: Ms. Carmen Oien, Compliance Officer
Related Businesses
U.S. Bank
Business Category


Alternate Business Names
Firstar Home Mortgage Great Financial Mortgage Lincoln Service Corporation Star Bank Mortgage U.S. Bancorp Service Providers, LLC

Additional Locations

  • 3151 Highland Pointe Dr.

    Owensboro, KY 42303

  • 4801 Frederica Street

    Owensboro, KY 42304 (270) 689-7000 (270) 659-2106 (800) 365-7772 (270) 689-7100 (270) 689-7800 (800) 365-5001 (270) 689-7702 (866) 592-1662 (651) 695-2413 (270) 444-6324

  • P O Box 20005

    Owensboro, KY 42304


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on U.S. Bank Home Mortgage
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart