This Business is not BBB accredited
Willis Klein Locks/SecurityAdditional Locations
Phone: (502) 893-0441 4041 Westport Road, Louisville, KY 40207
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Willis Klein Locks/Security include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Larry R. Klein, President
LOCKS & LOCKSMITHS SAFETY CONSULTANTS SAFES & VAULTS-OPENING & REPAIRING SAFES & VAULTS SAFE & VAULT MOVERS PLUMBING FIXTURES, PARTS, SUPPLIES-RETAIL LOCKSMITHS EQUIPMENT & SUPPLIES LIGHTING FIXTURES-RETAIL KITCHEN ACCESSORIES KITCHEN & BATH DESIGN KEY HOLDERS KEY CONTROL SYSTEMS HARDWARE-RETAIL HARDWARE-BUILDERS HARDWARE CONSULTANTS DOORS-REPAIR DOORS DOORS - INSTALLATION CABINET HARDWARE BATHROOM ACCESSORIES BAR FIXTURES
Alternate Business NamesWillis Klein Locksmiths Willis Klein Safes, Locks & Decorative Hardware Willis Klein Showrooms
THIS LOCATION IS NOT BBB ACCREDITED
11530 Shelbyville Road
Louisville, KY 40243 (502) 244-7077 Directions
THIS LOCATION IS NOT BBB ACCREDITED
3077 Breckenridge Lane
Louisville, KY 40220 (502) 456-2511 Directions
THIS LOCATION IS NOT BBB ACCREDITED
4041 Westport Road
Louisville, KY 40207 (502) 893-0441 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: ********** ******** (***) had Willis Klein install a double front door at out office on 4/9/13. *** contacted Willis Klien because of multiple problems/issues with the installation. *** contacted ****** ******, salesman from Willis Klein, to come out & look at the problems. Mr. ****** came to the office on 4/18/13. Mr. ****** told *** that the door installation was acceptable even thought *** pointed out that the door was letting air & rain in, the entire door jiggled with the wind, the plexiglass in both doors was discolored & scratched, & the door astragal seal was installed on the outside of the active door when it should have been installed on the inside of the inactive door. This left the door deadbolt exposed on the outside. *** also pointed out that we could see daylight through the bottom of the doors, allowing insects, rodents, and rain to enter the building. We also voiced displeasure that the door installers did not ask anyone from *** if we had any questions or wanted to try the keys, look at the door, etc. in addition to the disruption that the 2 door installers caused during installation (cursing, bantering back & forth). On 4/26/13, Mr. ****** returned to *** at our request, along with 1 of the installers and Mr. *** *******, who is Mr. ******' manager. *** was trying to discuss the issues at hand. Willis Klein repeatedly told our Operations Manager, ***** *****, that they had done door installs of this tupe for many years and had excuses for the couple of issues we had time to bring up. When ***** asked for a copy of the signed work order, Mr. ******* said they would have 1 faxed over. Instead, another copy of the invoice was faxed to ***. ***** again asked where *** had signed that the doors were installed to our satisfaction. This set off Mr. ******* at which point he asked if *** was not going to pay for the install. ***** said it depended on the fixes and then Mr. ******* instructed the door installer & Mr. ****** to pack up & leave as they were 'wasting their time'. ***** immediately phoned the Willis Klein office & asked to speak to the owner. Mr. Klein was not available but ***** was told that a message would be given to Mr. Klein.
Desired Settlement: *** does not feel that we have an acceptable door installation. We plan to hire someone else to install the door properly. After the time & frustration of this install, *** simply wants to put this behind us and never use or recommend Willis Klein again. In addition, *** does not feel that we should be responsible for the 2 invoices totaling $2,958.93 since we have scratched up panes, improperly installed doors, and lack an astragal seal to install on the correct door.
******* ******* (with firm) states that this matter has been resolved.
I have reviewed the response made by the business in reference to complaint ID 9520170, and I agree the matter has been resolved. Thank you for your follow up.
BBB's Final Determination: Consumer accepted resolution offered by the business.