This Business is not BBB accredited
Willis Klein Locks/Security
Additional LocationsPhone: (502) 893-0441 4041 Westport Road, Louisville, KY 40207 http://www.willisklein.com
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BBB Accreditation
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Willis Klein Locks/Security include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison | Chart
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 1 |
| Total Closed Complaints | 1 |
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Definitions
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Complaint Process |
File a Complaint against Willis Klein Locks/Security
See Trends in Complaints on Willis Klein Locks/Security
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 0 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Willis Klein Locks/Security
Additional Information
topType of Entity
Corporation
Business Management
Mr. Larry R. Klein, PresidentContact Information
Business Category
LOCKS & LOCKSMITHS SAFETY CONSULTANTS SAFES & VAULTS-OPENING & REPAIRING SAFES & VAULTS SAFE & VAULT MOVERS PLUMBING FIXTURES, PARTS, SUPPLIES-RETAIL LOCKSMITHS EQUIPMENT & SUPPLIES LIGHTING FIXTURES-RETAIL KITCHEN ACCESSORIES KITCHEN & BATH DESIGN KEY HOLDERS KEY CONTROL SYSTEMS HARDWARE-RETAIL HARDWARE-BUILDERS HARDWARE CONSULTANTS DOORS-REPAIR DOORS DOORS - INSTALLATION CABINET HARDWARE BATHROOM ACCESSORIES BAR FIXTURES
Alternate Business Names
Willis Klein Locksmiths Willis Klein Safes, Locks & Decorative Hardware Willis Klein ShowroomsAdditional Locations
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THIS LOCATION IS NOT BBB ACCREDITED
11530 Shelbyville Road
Louisville, KY 40243 (502) 244-7077 Directions
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THIS LOCATION IS NOT BBB ACCREDITED
3077 Breckenridge Lane
Louisville, KY 40220 (502) 456-2511 Directions
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THIS LOCATION IS NOT BBB ACCREDITED
4041 Westport Road
Louisville, KY 40207 (502) 893-0441 Directions
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Complaint Detail(s)
| 6/14/2013 |
Problems with Product/Service
|
Read Complaint Details
X
Additional NotesComplaint: ********** ******** (***) had Willis Klein install a double front door at out office on 4/9/13. *** contacted Willis Klien because of multiple problems/issues with the installation. *** contacted ****** ******, salesman from Willis Klein, to come out & look at the problems. Mr. ****** came to the office on 4/18/13. Mr. ****** told *** that the door installation was acceptable even thought *** pointed out that the door was letting air & rain in, the entire door jiggled with the wind, the plexiglass in both doors was discolored & scratched, & the door astragal seal was installed on the outside of the active door when it should have been installed on the inside of the inactive door. This left the door deadbolt exposed on the outside. *** also pointed out that we could see daylight through the bottom of the doors, allowing insects, rodents, and rain to enter the building. We also voiced displeasure that the door installers did not ask anyone from *** if we had any questions or wanted to try the keys, look at the door, etc. in addition to the disruption that the 2 door installers caused during installation (cursing, bantering back & forth). On 4/26/13, Mr. ****** returned to *** at our request, along with 1 of the installers and Mr. *** *******, who is Mr. ******' manager. *** was trying to discuss the issues at hand. Willis Klein repeatedly told our Operations Manager, ***** *****, that they had done door installs of this tupe for many years and had excuses for the couple of issues we had time to bring up. When ***** asked for a copy of the signed work order, Mr. ******* said they would have 1 faxed over. Instead, another copy of the invoice was faxed to ***. ***** again asked where *** had signed that the doors were installed to our satisfaction. This set off Mr. ******* at which point he asked if *** was not going to pay for the install. ***** said it depended on the fixes and then Mr. ******* instructed the door installer & Mr. ****** to pack up & leave as they were 'wasting their time'. ***** immediately phoned the Willis Klein office & asked to speak to the owner. Mr. Klein was not available but ***** was told that a message would be given to Mr. Klein. Desired Settlement: *** does not feel that we have an acceptable door installation. We plan to hire someone else to install the door properly. After the time & frustration of this install, *** simply wants to put this behind us and never use or recommend Willis Klein again. In addition, *** does not feel that we should be responsible for the 2 invoices totaling $2,958.93 since we have scratched up panes, improperly installed doors, and lack an astragal seal to install on the correct door.
Business Response:
******* ******* (with firm) states that this matter has been resolved. Consumer Response: I have reviewed the response made by the business in reference to complaint ID 9520170, and I agree the matter has been resolved. Thank you for your follow up. Regards, ***** *****
BBB's Final Determination: Consumer accepted resolution offered by the business. |
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