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BBB Business Review

This Business is not BBB accredited

Pic-A-Loc.com

Phone: (502) 214-8592 Fax: (443) 874-1064   http://www.pic-a-loc.com

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BBB Accreditation

On the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Pic-A-Loc.com include:

  • Length of time business has been operating
  • Failure to respond to 1 complaint filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Pic-A-Loc.com
See Trends in Complaints on Pic-A-Loc.com

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pic-A-Loc.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Pic-A-Loc.com

Additional Information

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BBB file opened: July 25, 2008 Business started: 04/15/2008 in KY Business incorporated: 06/01/2008 in KY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ron Hall, CEO
Contact Information
Principal: Mr. Ron Hall, CEO
Business Category

LOCKS & LOCKSMITHS

Alternate Business Names
Hall Bros. Auto Rescue, LLC
Additional Information

The complaint report above does not include complaints that are in the process of being resolved. A pending complaint regarding this business was recently filed with the Better Business Bureau.  As of today, the company has not responded to this complaint.  As a BBB accredited business, the company has committed to BBB standards which state that the company shall "promptly respond to any and all complaints forwarded by the BBB and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices."  The company has been advised that continued delay in responding to the pending complaint will result in termination of the company's BBB accreditation.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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