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BBB Accredited Business since

BB&T Insurance Services

Additional Locations

Phone: (502) 489-5900 Fax: (502) 429-3570 P O Box 436869, Louisville, KY 40253

Click for BBB Rating on BB&T Insurance Services

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BB&T Insurance Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for BB&T Insurance Services. BBB of Northwest North Carolina has the full report as that BBB handles all complaints for BB&T Insurance Services.

Additional Information

BBB file opened: July 01, 1981 Business started: 01/01/1913 in KY
Type of Entity


Business Management
Mr. William R. Roby Jr., Vice President Mr. John Couch, Vice President Mr. Clinton Glasscock, Agency Manager Mr. Daniel W. McMahan, Senior Vice President Mr. William Roby Sr., President
Contact Information
Principal: Mr. William R. Roby Jr., Vice President
Related Businesses
Business Category


Additional Locations

  • 2600 Eastpoint Parkway

    Louisville, KY 40223

  • P O Box 436869

    Louisville, KY 40253 (502) 489-5900


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.