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Louisville, Southern Indiana and Western Kentucky

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Humana, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Humana, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 598 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

598 complaints closed with BBB in last 3 years | 204 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 54
Billing/Collection Issues 141
Delivery Issues 29
Guarantee/Warranty Issues 4
Problems with Product/Service 370
Total Closed Complaints 598

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Humana, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

top
BBB file opened: February 23, 1979 Business started: 01/01/1961 in KY Business incorporated: 03/31/1970 in DE
Type of Entity

Corporation

Business Management
Mr. Bruce Broussard, President & CEO Mr. Tom Noland
Contact Information
Principal: Mr. Bruce Broussard, President & CEO
Related Businesses
Humana Health Plan Inc., Kentucky Humana Military Health Service MarketPOINT Agency, Inc.
Business Category

HOSPITALIZATION, MEDICAL & SURGICAL PLANS INSURANCE-HEALTH HEALTH & MEDICAL (GENERAL)

Alternate Business Names
Comp Benefits Humana RightSource Humana

Additional Locations

  • 500 West Main Street

    Louisville, KY 40202 (502) 580-1000 (502) 580-3674 (800) 611-2561 (800) 992-2551

  • THIS LOCATION IS NOT BBB ACCREDITED

    P O Box 11268

    Green Bay, WI 54307

  • P O Box 1438

    Louisville, KY 40201 (502) 301-1989

  • THIS LOCATION IS NOT BBB ACCREDITED

    77 Hartland Street Suite 401P O Box 280431

    East Hartford, CT 06128

  • THIS LOCATION IS NOT BBB ACCREDITED

    77 Hartland Street Suite 401P O Box 280431

    East Hartford, CT 06128

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    P.O. Box 21092

    New York , NY 10286

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    24 W 3rd St # 101

    Mansfield, OH 44902

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    4690 MUNSON AVE NW

    CANTON, OH 44720

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    640 Eden Park Drive

    Cincinnati, OH 45202

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    655 Eden Park Drive

    Cincinnati, OH 45202

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    100 Mansell Ct E Ste 400

    Roswell, GA 30076-4859

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    6600 Browns Mill Ferry Dr

    Lithonia, GA 30038-4549

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    900 Ashwood Pkwy

    Atlanta, GA 30338-6999

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    PO Box 105838

    Atlanta, GA 30348-5838

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    PO Box 740974

    Atlanta, GA 30374-0974

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    PO Box 769649

    Roswell, GA 30076-8225

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    6100 Fairview Rd # 750

    Charlotte, NC 28210-3283

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    7525 E Virginia St Ste 430

    Evansville, IN 47715-9135

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    9741 Creek Run Ct

    Evansville, IN 47711

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    1104 Brookdale Dr

    West Memphis, AR 72301

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    3238 Players Club Cir # 72

    Memphis, TN 38125-8843

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    6075 Poplar Ave #221

    Memphis, TN 38119

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    2000 Regency Pkwy Ste 470

    Cary, NC 27518-8508

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    5401 W Kennedy Blvd Ste 161

    Tampa, FL 33609-2448

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    430 Park Place Blvd

    Clearwater, FL 33759-3990

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    1819 Main St Ste 702

    Sarasota, FL 34236-5974

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    PO Box 30111

    Tampa, FL 33630-3111

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    16242 Prince Dr.

    South Holland, IL 60473-3233

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    222 S. Riverside PlazaFlr 10

    Chicago, IL 60606-5808

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    2301 West 22nd Street Suite 301

    Oak Brook, IL 60523-1220

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    30 S Wacker Dr#3100

    Chicago, IL 60606-7444

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    4901 W 79TH Street

    Burbank, IL 60459-1554

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    550 West Adams Street

    Chicago, IL 60661-3665

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    8600 W Bryn Mawr Av#9

    Chicago, IL 60631-3505

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    P O Box 588

    Carol Stream, IL 60132-0588

  • THIS LOCATION IS NOT BBB ACCREDITED

    2545 S King Dr # A

    Chicago, IL 60616-2441

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    1220 Bower Parkway, Suite E8

    Columbia, SC 29212

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    10450 Holmes Rd Fl 2

    Kansas City, MO 64131

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    PO Box 219051

    Kansas City, MO 64121

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    5521 Shady Creek Ct., Ste. #1

    Lincoln, NE 68516

  • THIS LOCATION IS NOT BBB ACCREDITED

    7915 N. Hale Ave.

    Peoria, IL 61615-2088

  • THIS LOCATION IS NOT BBB ACCREDITED

    809 W. Detweiller Dr.

    Peoria, IL 61615

  • THIS LOCATION IS NOT BBB ACCREDITED

    6767 N Wickham Rd Ste 206

    Melbourne, FL 32940

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    909 E Montclair St Ste 108

    Springfield, MO 65807

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    1801 S. Alameda

    Corpus Christi, TX 78404

  • THIS LOCATION IS NOT BBB ACCREDITED

    802 N. Carancahua, Ste. 1700

    Corpus Christi, TX 78401-0032

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    8431 Fredericksburg Road Ste. 500

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Rd

    San Antonio, TX 78229

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    8431 Fredericksburg Rd #300

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Rd # 360

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Rd # 360

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    1221 S Mopac Expy # 200

    Austin, TX 78746-6875

  • THIS LOCATION IS NOT BBB ACCREDITED

    1221 S Mopac Expy # 200

    Austin, TX 78746-6875

  • THIS LOCATION IS NOT BBB ACCREDITED

    1605 Rock Prairie Road Suite 214 (undeliverable)

    College Station, TX 77845

  • THIS LOCATION IS NOT BBB ACCREDITED

    7400 E. Orchard Rd.

    Greenwood Village, CO 80111

  • THIS LOCATION IS NOT BBB ACCREDITED

    1000 N Green Valley Pkwy Ste 720

    Henderson, NV 89074-6192

  • THIS LOCATION IS NOT BBB ACCREDITED

    8975 W Charleston Blvd Ste 100

    Las Vegas, NV 89117-5473

  • 20860 N. Tatum Blvd. #400

    Phoenix, AZ 85050

  • 2231 E Camelback Rd Ste 400

    Phoenix, AZ 85016

  • P.O. Box 71000

    Phoenix, AZ 85050

  • THIS LOCATION IS NOT BBB ACCREDITED

    P. O. Box 29200

    Phoenix, AZ 85038

  • THIS LOCATION IS NOT BBB ACCREDITED

    5210 E. Williams Circle STE 200

    Tucson, AZ 85711

  • THIS LOCATION IS NOT BBB ACCREDITED

    1110 W Washington St

    Sequim, WA 98382

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Additional Phone Numbers

  • (502) 580-3674(Phone)
  • (800) 611-2561(Phone)
  • (800) 992-2551(Phone)
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Complaint Detail(s)

8/26/2014 Billing/Collection Issues | Complaint Details Unavailable
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