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FIREARMS FOR HUNTING, COMPETITION, RECREATION AND PERSONAL DEFENSE.
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A BBB Accredited Business since
BBB has determined that Shooter's Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Shooter's Supply include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Alcohol, Tobacco, Firearms and Explosives
Phone Number: 800-800-3855
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ronald Buschmann, Sole Member/Owner
GUNS & GUNSMITHS SAFES & VAULTS GUNSIGHTS, SCOPES & MOUNTS SELF DEFENSE DEVICES TRAINING PROGRAMS POLICE EQUIPMENT AMMUNITION
Products & Services
Shooter's Supply sells the following brand(s): ADVANCED ARMAMENT, AIMPOINT, ALLIANT POWDER, BARRETT MANUFACTURING, BENELLI, BERETTA, CHRISTENSEN ARMS, DANIEL DEFENSE, DPMS, DS ARMS, EOTECH, FEDERAL AMMUNITION, GEMTECH, GLOCK, HODGDON POWDER, HORNADY AMMUNITION, LEUPOLD, LEWIS MACHINE AND TOOL, LIBERTY SAFES, LWRC, MAGNUM RESEARCH, MAGPUL, NIGHTFORCE, PATRIOT ORDNANCE, PTR, REMINGTON, SAKO, SAVAGE ARMS, SIG SAUER, SMITH & WESSON, SPRINGFIELD ARMORY, STAG ARMS, SUREFIRE, TACTICAL SOLUTIONS, WYNDHAM WEAPONRY, YANKEE HILL
Method(s) of PaymentCASH, CHECK, VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS. LAYAWAY IS ALSO AVAILABLE.
Refund and Exchange Policy
Firearms Return Policy: Any firearms must be returned to the store unfired, new in the box, with all in container accessories within 24 hours of purchase. There will be a $25 processing charge and the customer will be given a store credit for the firearm. After 24 hours all firearms will be considered used and cannot be treated as a returnable item.
Alternate Business NamesShooter's Supply and Law Enforcement Equipment Co., LLC
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On February 15th, I purchased a brand new**** ******* *** pistol for my **** for just under $500. After arriving home, I took the pistol out of the box to inspect it and found that the rear site had fallen out of the gun. I contacted Shooter's Supply the following day and was told that I needed to bring the pistol back and let them inspect it. Because of severe bad weather, I wasn't available to take the pistol back to them until Tuesday (February 17th). I was told that day that they would have their in-house gunsmith look at the gun and that he would attempt to fix it and if he couldn't, it would have to be sent back to the manufacturer. At that time, I asked why they couldn't swap the pistol out with another one since it had never been shot and was told that "it doesn't work that way". I left the pistol with them and called the following day to find out if they could fix the pistol or if it was going to have to be sent out. I was informed by the salesman (which is the same one that I purchased the pistol from) that the pistol could not be repaired and had to be mailed out. Once again, I asked why they couldn't swap the pistol out with a new one since I had spent $500 in their store for a pistol that was defective. Once again, I was told "it doesn't work that way". I was also told by the salesman that the warranty would take care of the pistol. I'm confused at to why I needed to use the warranty for a pistol that had never been loaded with ammo, let alone shot. At this time, the salesman got irrate with me and told me that it would be handled and that I was just going to have to be patient.
Desired Settlement: At this time, I do not wish to do anymore business with this company and wish to have my money refunded. They sold me a defective firearm, admitted to it but will not exchange it for a new one. I'm out $500 for a pistol that I don't have in my possession, was mailed back to the manufacturer and nobody can give me a timeline as to when I'll get the pistol back. This is unacceptable business practice and I wish to have my money refunded.
Business Response: Dear *** *****,
I appreciate your frustration and apologize for you not receiving better communication regarding the the issues with your pistol and any policies or procedures related to getting them resolved. We carefully select our vendors and their products based not only on popularity in the marketplace, but also from the quality of their warranties and service agreements. This can evolve over time, for example, if we observe either a decline in product quality increasing the volume of product returns or an extended period to resolve any repairs. Because we understand the importance and urgency to get any issues resolved, we ask customers to bring their firearms in for us to examine and return. This allows us to work directly with the factory and get resolution as quickly as possible. On a very limited basis we can even handle very minor issues, however we are not a warranty station for any manufacturer and would leave the responsibility of resolving any functional issues to the manufacturer. We will support you with any warranty issue from day one and often receive manufacturer willingness to handle issues that may arise well after any warranties or service agreements have expired.
To update you on the status of the pistol you returned for repair, Colt was contacted on February 17th to arrange return and repair. We received a return shipping tag from them and shipped it to the factory. We spoke with the company today (February 24th) and were told that they were receiving delivery and return delays due to the weather, but that repairs were generally taking 7 - 10 days, however we could check back daily for updated information.
Again, I apologize that you did not receive better information regarding the process and would like to offer to replace the pistol from our existing inventory. This is not our normal procedure for a couple reasons. First, when our customers purchase a new firearm, they are paying for a factory warranty that ensures any repairs are handled by the original manufacturer and covered for any product liability that may arise from their workmanship. Secondly, as is often the case, there is no certainty we would have the item in inventory to provide such a replacement.
You are welcome to contact me directly (*****************************) or as a response through the Better Business Bureau's complaint process and we can set up the time most convenient for you to stop by and process the replacement. To avoid any unanticipated delays, I do need to make sure I share that when picking up the replacement, we will need you to complete the ATF background check form. Also, as part of that process, please be sure to have your current driver's license or other government issued photo identification with you. Otherwise, the process will be quick and not take up very much of your time.
I appreciate your purchase and look forward to working with you to satisfy your concerns.
Shooter's Supply & Law Enforcement Equipment
8007-8 Vinecrest Avenue
Louisville, KY 40222
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.