Prior to searching for a hard to find fabric, I had never heard of Hancock of Paducah. They not only had the fabric but they had it at a better price than the two other places that carried it. Excitedly, I ordered it...then, I read reviews. I ran across several reviews stating very long delivery times and poor customer service and grew nervous because I was on a timeline (making a group ABC quilt and I was "v"). I had placed my order Friday evening before Labor Day so I knew I couldn't count any of that time until Tuesday. I called in on Wednesday to inquire as to normal delivery times and the VERY sweet, kind woman assured me they were currently working on Friday's orders and it should arrive to me (in Oklahoma) by early the following week. I didn't even have to wait that long! I received an email Friday (a week from ordering but only 4 business days from order) that my fabric had shipped. Turns out, it had shipped Wednesday and it arrived Friday. Four business days from order to delivery and great customer service was my experience! (I know it did not arrive faster due to my phone call because I never told my name or order number so I'm certain I would have my fabric either way.). Despite the neg reviews, I'm very glad I gave them a chance.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
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