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BBB Accredited Business sinceAdditional Locations
Phone: (502) 368-5858 Fax: (502) 214-9672 9265 Smyrna Parkway, Louisville, KY 40229
BBB Business Reviews may not be reproduced for sales or promotional purposes.
It has been reported to the BBB that lottery "Prize Checks" bearing the name of the L&N Federal Credit Union have been sent to various recipients. Please be advised these checks are fraudulent and being mailed by scammers. the check is counterfeit. L&N Federal Credit Union, has no part in this matter. If you receive one of these "prize checks" do not attempt to deposit or cash it and do not transfer any money by wire or debit card as requested by the scammer. THIS CHECK WILL BOUNCE Any money drawn on this check will require repayment by recipient to his/ her financial institution. If you have any questions or comments please do not contact L&N Federal Credit Union instead contact the BBB of Louisville at 502-583-6546
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A BBB Accredited Business since
BBB has determined that L & N Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for L & N Federal Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
National Credit Union Administration
1775 Duke Street, Alexandria VA 22314-3428
Fax Number: 703-518-6409
Type of Entity
Business ManagementMrs. Sharon Cummings, Vice President of Admin. Member Services Mr. Gary Lord, President
Hours of OperationMonday thru Thursday
9:00 a.m. – 5:00 p.m.
Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. - Noon
12981 Shelbyville Road
Louisville, KY 40243 Directions
1450 Veterans Parkwy #100
Jeffersonville, IN 47130 Directions
200 West Chestnut Street
Louisville, KY 40202 Directions
3099 Breckenridge Lane # 109
Louisville, KY 40220 Directions
4700 Southern Parkway
Louisville, KY 40214 Directions
7412 Dixie Highway
Louisville, KY 40258 Directions
9201 Smyrna Parkway
Louisville, KY 40229 Directions
9265 Smyrna Parkway
Louisville, KY 40229 (502) 368-5858 Directions
9731 Von Allmen Court
Louisvill, KY 40229 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: There was $1000 charged to my account via my debit card. When I spoke with the bank I was told unless I had someone to prosecute, there was nothing that could be done. In addition to the $1000, the company the money was given to also received a $30 overdraft fee, ass I did not have that in my account. I am now -$346.00
Desired Settlement: I would like my money refunded
Business Response: Member called into our Contact Center and received incorrect information. Checking Services Department contacted the member on 12-16-2015, assured her the charge would be reversed and any and all fees incurred would be refunded back to her account. Member was advised to stop in closest branch office in order to complete the dispute charge paperwork and to pick up a new debit card, as the card used in the fraud is blocked and no longer valid. Member appreciated our prompt response and is satisfied that all is being done to bring her account current.
Better Business Bureau:
|9/19/2013||Problems with Product/Service | Complaint Details Unavailable|