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Louisville, Southern Indiana and Western Kentucky

BBB Accredited Business since

Kentucky Telco Federal Credit Union

Additional Locations

Phone: (502) 459-3000 Fax: (502) 452-8581 View Additional Phone Numbers 3740 Bardstown Road, Louisville, KY 40218 http://www.kytelco.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kentucky Telco Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Kentucky Telco Federal Credit Union include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kentucky Telco Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 16, 1990 Business started: 01/01/1934 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration
1775 Duke Street, Alexandria VA 22314-3428
http://www.ncua.gov
Fax Number: 703-518-6409

Type of Entity

Corporation

Business Management
Mr. Branden Bledsoe, Vice President Operations
Contact Information
Principal: Mr. Branden Bledsoe, Vice President Operations
Principal: Mr. Richard Reese, President/CEO
Business Category

CREDIT UNIONS

Additional Information

According to information received, Members First Federal Credit Union merged with Kentucky Telco Federal Credit Union in 2006


Additional Locations

  • 10486 Shelbyville Road

    Louisville, KY 40223 (502) 253-3740

  • 2126 South Floyd Street

    Louisville, KY 40217 (502) 852-6711

  • 2900 W. Broadway  #108

    Louisville, KY 40211 (502) 459-3000

  • 3740 Bardstown Road

    Louisville, KY 40218 (502) 459-3000 (502) 459-3000

  • 4004 Dutchmans Lane

    Louisville, KY 40207 (502) 891-4550

  • 4202 Campground Road

    Louisville, KY 40216 (502) 459-3000

  • 455 South Fourth

    Louisville, KY 40202 (502) 459-3000

  • 4816 Outer Loop

    Louisville, KY 40219 (502) 962-7455

  • 7215 Riverfront Plaza Drive

    Louisville, KY 40258 (502) 459-3000

  • 933 Tamarack Road

    Owensboro, KY 42301 (270) 686-7707

  • Medical Towers South  234 East Gray Street

    Louisville, KY 40202 (502) 625-1300

  • P O Box 18303

    Louisville, KY 40261 (800) 221-6279 (502) 625-1310 (502) 454-9258 (502) 454-9271 (502) 772-1680 (888) 812-9343 (502) 776-6166 (502) 719-1229 (502) 719-1228

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (502) 459-3000(Phone)
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Complaint Detail(s)

1/17/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Kentucky Telco FCU Complaint On September 19, 2012 I applied for a credit card consolidation loan for a lower interest rate with Kentucky Telco Federal Credit Union. I had had a long relationship with this bank for over 27 years and numerous loans and good standing with this bank. As I completed the application, I noticed that they never asked me numerous typical application questions like total assets, tax returns, anything else you need to explain on the application etc. They never allowed me to explain anything in depth about the application – especially my business income that I receive on top of my wife and I’s pay. I listed the business income on the personal side that I receive from my company and not the total income from the company as that was used to pay other debts of the company that were the company’s. Subsequently, I was denied the loan and the bank even closed a different personal credit card that I had with the bank due to my financial situation. This upset me greatly! I apply for a loan and they close the only credit card that I have and it has nothing to do with my loan request? What financial situation did I have? Why would a bank close a credit card for just applying for a loan? I contacted the CEO of the bank, a man by the name of *****. The next day I went in to see him and explained that I think an error has been made on my loan application. I told him I had ample income to cover the loan (me and my wife’s job) as well as my business revenue. He asked some questions about my credit report and these were explained easily. Subsequently, he did not allow the loan. How can a bank without reviewing my entire financial worthiness make a decision like this? What about the assets that I own and was never asked about? What about the documented income on my tax returns? Isn’t that important to know as to the financial worthiness of me being able to pay back the loan? I then contact the Chair of the bank. It was my opinion that she was not customer driven, did not want to get involved and said to work it out with the bank. That is the thanks I get for being a customer for 27 years! She stated, “as long as they (the bank) are following policy and treating members fairly”…. Is following policy and treating members fairly denying a loan because they do not have the full picture and closing credit cards due to applying for a loan fair? As I contemplated what had happened, I remember that it was this bank that use to have an ad stating “fire your bank” - Thus insinuating that they are not like those “other banks”. Well, under these circumstances, it is my opinion they are. I also remember the CEOs being quoted in a Business First article stating (*****) his credit union was “still willing to look at the individual not simply the (credit) score”. Other representatives of the credit union were also quoted as saying “we like the guy with the 500 credit score” and “we take a lot of pride in treating people the same”. It is my opinion that this bank says one thing and clearly does another as the facts above clearly outline. How could this bank look at the individual when they do not have a clear picture of the total loan applicant due to the fact that they do not ask all the pertinent questions? Do they just look at the credit score but say they do not? Our top credit score was nowhere in the 500’s! It was much higher! If they treat people the same, does this mean that if you apply for a loan with them that they will cancel your credit cards? That is exactly what they did to a 27 year customer. It is my hope that the BBB reviews this business.

Desired Settlement: Evaluate my application properly and reinstate my credit card!

Business Response: As related in Mr. ******’s complaint, his request was reviewed by both our Chief Lending Officer (SVP/Lending), and Chief Executive Officer (President/CEO), and he spoke with the Chair of our Board of Directors regarding the decision as it relates to his credit with Kentucky Telco.  Kentucky Telco considers the matter resolved, and no further action warranted.  

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9353921, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:

Once again the bank provides no details why they did not ask all the pertinent questions prior to the loan review or provide room in the application to explain answers. In addition, they did not address why they closed my Visa card for merely applying for a loan. Lastly, they did not address what they say publically is not congruent with what they do privately.

Regards,

* ******

 

 

Business Response: Following are responses to D. ******’s comments (BBB Complaint ID *******):

·         Bank provides no details why they did not ask all the pertinent questions prior to the loan review.

o    Comment lacks specificity.

·         Credit Union failed to provide room in the application to explain answers.

o    Generally, there is adequate room for applicants to respond to all questions, and should additional information be needed, it will be addressed directly with applicant by loan officer reviewing application.

·         Credit Union did not address why they closed Visa card for merely applying for a loan.

o    Revolving credit accounts such as Visa Cards, by federal regulation, are subject to regular review.  Any information obtained that could cause the issuer to question the capacity of the borrower is subject to further underwriting at any time, and if borrower’s condition does not meet the then current standards for extension of credit, further credit can be denied.

·         Credit Union did not address what they say publically is not congruent with what they do privately.

o    Comment lacks specificity.

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9353921, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In the Bank's FIRST response they note that there are no "details" concerning the pertinent questions that were lacking in the initial loan application. Nowhere on the application did it request total assets or documented tax returns etc. If they had requested this information with the initial loan information, they would have clearly seen that I had ample assets to pay the loan as well as had substantial collateral to offer for the loan. In addition, the tax returns would have showed ample verified income. When this was brought up, I still was denied by the senior loan officer and the bank CEO! They refused to consider anything in addition and I should have been asked for this prior to being  turned down. If this was not requested, how could they fairly review my loan?

In the Bank's SECOND response they state "generally" there is adequate room on the application to respond to all questions. In my case, I have three streams of income and is not a typical loan applicant. Because of this, I was discriminated against. My wife's, mine and my company are all income streams. If I placed my entire revenue in the profit area as income with my company, this would be misleading. Therefore I had to state what amount was profitable (income) but there was not enough key strokes to do so. I again explained this to the loan officer and CEO and they refused to consider this as well. 

In the Bank's THIRD response they state that credit cards are "subject to regular review". My question here is what regular review? A year prior my credit score was over approx. 100 points lower and they did not cancel the card! Why did they cancel the card now with my loan application? The bank should provide when they "regularly review" these cards and why was my card not cancelled a year ago? What proof do they have they they regularly do this rather than when it is convenient to them? If this is the policy, then others should be wary of applying for a loan with this bank as they will like they said regularly review the card and not tell anyone what the requirements are. It is obvious here that the card was cancelled because I applied for a loan!

In the Bank's FOURTH response they state that the "comment lacks specificity". My comment was in regard to the Business First article that quotes the current CEO and others on JAN 19, 2009. Please see original complaint on record. They state they like the 500 credit score person etc. See direct quote. My high credit score was nowhere close to this! Are they saying one thing and doing another in this example?   

Regards,

* ******

 

 

Business Response: Kentucky Telco feels it has adequately addressed this issue, and no further response is warranted. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9353921, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I find it peculiar that when KY Telco FCU requested "specific" information and I replied with specific information, they replied a response was not warranted. This is exactly what happened prior to bringing this to the bank's attention. It is my opinion that the reponse of this business is unethical and further the person does not even sign their name who replies! If they had grounds to stand on, they would clearly note that in their reponses. Since they will not provide a response, it is clear that their response will incriminate their business practices.

It is further my opinion that when a business refuses IN GOOD FAITH to rectify a customer's concern, this speaks volumes on what type of business this is and how it is ran and managed. I am hopeful that this thread will alert other customers to this bank by their own unwillingness to assist a 27 year member of this credit union.

Please be in contact with me should they decide to respond. In addition, I will further my complaint with the appropriate individuals and governing agencies that are available to me until a response is provided.

Regards,

* ******

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/14/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Teller did not apply payment to credit card acct as directed and caused a 30-day late payment designation which then affected my credit score and prevented my loan approval for my new home.

Desired Settlement: Credit Union to remove late payment designation and write a letter showing this has been done.

Business Response: Our apology to this Member.  His Credit Report will be amended to reflect our error, and a letter apologizing for this mistake will be sent Member. 

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. with the following changes: The credit union writes the letter on company letterhead stating the late payment on this account was an error and the account should be corrected to show no late payment. The credit union will also send necessary information to ensure all the credit companies reflect the same correction. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ********


 

BBB's Final Determination: Consumer accepted resolution offered by the business.