BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Autotruck Financial Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Autotruck Financial Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
National Credit Union Administration
1775 Duke Street, Alexandria VA 22314-3428
Fax Number: 703-518-6409
Type of Entity
Business ManagementMr. James Houston Reinle, President
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have had the autotruck federal credit union visa credit card since 1983. The card has had a limit of $5,000.00 since the day it was issued to me and my wife. My payment history will show that over the years I have missed payments quite a few times, but made double payments the following months .I retired from **** ***** COMPANY august 1st **** and went from over $100,000.00 a year salary to roughly $********* a year pension. When I turned 62 years of age in **** I started drawing my social security along with a reduced pension and also drawing disabilty my income went to around $*********. In May **** was one of times I missed a payment, so in June I paid $514.00 which was for MAY and JUNE payments bringing me current on my account.My VISA card expired in MAY of which I was unaware of until I tried to use it.I called AUTOTRUCK and told them they forgot to send me a new card I was then told they would not reissue me a card because I was behind on my payment.They did finally reissue me a card but with a limit of $3,000.00 so now I'm $1,700.00 overlimit because I had my card to the $5,000.00 limit and they changed it to $3,000.00 overnight and being over the new limit is hurting my credit score.
Desired Settlement: Put the credit limit back to a $5,000.00 and freeze the account.What AUTUTRUCK has done to me and my wife is unfair.
August 14, **** This letter is in response to a member complaint letter dated 8/4/****. I regret that our member feels they were treated unfairly. Please realize we do attempt to work with our members through periods of financial difficulty. I do believe we were justified in not reissuing the VISA card in May ****. The account had late payments totaling 38 times since the card was issued. Over the past 24 months, this member was behind one payment 13 times and behind two payments 6 times. The account has not had a payment made since June 18, ****, and currently has a balance of $4,653.06. The member now owes a minimum payment of $278.00. This family has been a long-time member of the credit union, joining in May of 1984. The credit card has been opened since May 1993. Considering the member’s longevity with the credit union, I would be willing to increase the line of credit to $5,000.00 but freeze the account until there is at least six months of regular on-time payment history. Your line of credit will be raised, with the above stipulations on August 15, ****. We encourage all members to notify the credit union if they are having difficulties before it reaches this critical level so that we may help them during their financial crisis.
We do appreciate all of our members,
********** *** ******** ********* * CEO Autotruck Financial Credit Union
**** *** ********* ******* **
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved