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BBB Accredited Business since

Kentucky Comfort Insulation, Inc.

Additional Locations

Phone: (270) 737-3033 Fax: (270) 765-5045 View Additional Phone Numbers 148 Deerbrook Lane, Elizabethtown, KY 42701 http://www.kyinsulators.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kentucky Comfort Insulation, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kentucky Comfort Insulation, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kentucky Comfort Insulation, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 19, 2012 Business started: 02/01/2002 in KY
Type of Entity

Sole Proprietorship

Business Management
Mr. Paul Brantingham, President Mr. Josh Brantingham, Manager
Contact Information
Principal: Mr. Paul Brantingham, President
Related Businesses
Brantingham Builders, Inc.
Business Category

INSULATION CONTRACTORS WATER HEATERS-REPAIRING WATER HEATERS-PARTS & SUPPLIES WATER HEATERS-DEALERS

Alternate Business Names
Comforter Energy Management Co.

Additional Locations

  • 148 Deerbrook Lane

    Elizabethtown, KY 42701 (270) 737-3033 (866) 418-4387

  • P O Box 2806

    Elizabethtown, KY 42702

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received quotes from 2 companies for installing insulation to my house. One of those companies was kentucky Comfort Insulation, Inc. The quote from them was higher than the other company therefore i had the work done by the other company and Kentucky Comfort Insulation did not perform any work for me. Aproximately 4 weeks ago I received an invoice # **** charging me for work that was never performed. I contacted the company and asked them to correct the error in billing which they indicated they would correct. However, on August 9, 2014 I receive a second invoice for 1,355.91 for work which was never performed. I have reported the problem to Kentucky Comfort Insulation again, however, i am now concerned that this problem is not being corrected and may cause problems for my credit even though there is no basis for being billed by them since they never performed any work for me at all.

Desired Settlement: For Kentucky Comfort Insulation to correct their records showing that I owe them money since they never performed any work for me at all.

Business Response:

Kentucky Comfort Insulation received notification of a customer complaint against our company due to receiving an invoice in error. When the customer first alerted our staff of the error we had confirmed with the administrative office that the incorrect invoice had been deleted from our records and that we were sure there would be no further actions on our part taken to collect any funds from the client as we agree that no work was performed on his home by our company. Evidently, the invoice was mistakenly not erased from our records and due to our accounting software automatically printing open invoices, the client again by our mistake had received another invoice. I have now personally handled this matter and ensured myself that the invoice has been erased and voided from our records to ensure this will not happen again. This morning 8/11/2014 our office sent a formal apology to the client and explained the error and we hope that we can all work together to resolve this matter in a way that satisfies this customer. Please feel free to contact me at the information provided below if there are any more questions or concerns regarding this complaint. 

 

******** ******

Operations Manager

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Kentucky Comfort Insulation Inc.

P.O. Box 2806 Elizabethtown, KY 42702

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www.kyinulators.com