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BBB Accredited Business since

Wilson & Muir Bank & Trust

Additional Locations

Phone: (502) 454-5400 Fax: (502) 454-6863 View Additional Phone Numbers 130 St. Matthews Avenue, Louisville, KY 40207 http://www.wilsonmuirbank.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wilson & Muir Bank & Trust meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wilson & Muir Bank & Trust include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wilson & Muir Bank & Trust
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 14, 1986 Business started: 01/01/1929 in KY Business incorporated 01/01/1929 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Federal Deposit Insurance Corporation (FDIC)
15 Rockdale Street, Braintree MA 02184-0172
http://www.fdic.gov/

Type of Entity

Corporation

Business Management
Mr. Davis L. Huston, Senior Vice President Mr. Lawrence Fox, Manager St. Matthews Mr. Brad Hamilton, Chief Operating Officer Mr. Frank Wilson, Chief Executive Officer
Contact Information
Principal: Mr. Davis L. Huston, Senior Vice President
Business Category

BANKS MORTGAGES

Additional Information

Bankers Mortgage Company came under new ownership by Wilson & Muir late 2004


Additional Locations

  • 101 Culpeper Street

    Bardstown, KY 40004 (502) 348-2265

  • 105 Taylorsville Road

    Bloomfield, KY 40008 (502) 252-8311

  • 107 North Third Street

    Bardstown, KY 40004 (502) 348-5996

  • 118 S. Main Street

    Leitchfield, KY 42754 (270) 259-4001

  • 123 W. Main Street
    P O Box 39

    Vine Grove, KY 40175 (270) 877-2116

  • 130 St. Matthews Avenue

    Louisville, KY 40207 (502) 454-5400

  • 1315 Elizabethtown Road

    Leitchfield, KY 42754 (270) 259-9372

  • 250 W. Dixie Avenue

    Elizabethtown, KY 42701 (270) 769-5099

  • 9790 Elizabethtown Road

    Big Clifty, KY 42712 (270) 242-2222

  • Chaplin Road

    Bloomfield, KY 40008 (502) 252-8314

  • P O Box 346

    Bardstown, KY 40004

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A banking error occurred. I wrote a check to Kentucky Utilities (KU) for the amount of $384.81, it cleared the bank (WMB) for 584.81 (acc#*******, check # **** on July 23, 2012). In May 2013 after finding the error I brought it to my bank's attention in Vine Grove Ky. I was told to go to Kentucky Utility Co. KU informed me that they did not keep my money and I needed to go back to the bank (WMB) for correction of the error in order to get my money. I went to the Elizabethtown branch next door to KU, they (WMB) took my information and said they would send the information up to the accounting department and they would get back with me. It has been several months and I have not heard from them.

Desired Settlement: The desired outcome is for the bank to make the correction, let me know and place the deposit ($200.00 difference) into my account. Additionally, with the bank’s routine auditing of accounts, the error should have automatically been corrected and the client informed.

Business Response:

Business Response to a Complaint

Response:

Bank’s Statement to Complaint ID ******* dated 08/19/2013 When the customer informed the Manager at the Vine Grove Office of the error on his bank statement in May 2013 it was over 8 months since the error happened. By the time he reported the error, the bank had no avenue to make a request for the correction back through the check clearing process with other banks. Since the bank did not have an avenue back to KU’s bank, due to the lapse in time, the only recourse remaining was to go directly to the payee on the check (KU) and make a claim for a refund. Since the bank had no contractual relationship with the payee, the customer was instructed to go to the payee listed on the check (KU) to make the claim. The customer was in agreement at that time to do so. When the bank customer visited KU office he was told to go back to his bank. We coincidentally have a branch office next door to KU in Elizabethtown, Ky. The Head Teller at the Elizabethtown Office met with the customer and told him she would check into the problem. The customer explained to the Head Teller that his first contact with the bank concerning his problem was with the Manager at the Vine Grove office, so she tried to contact that Manager to provide a progress report, but the Manager was on vacation. Somewhere in the waiting for the Manager to return from vacation, the message was lost . Since the Manager never received the message, the customer never received a response. When this was brought our attention we apologized for the error. However, the Manager’s response would have been the same. A more prompt reply would not have changed what the Manager at the Vine Grove Office had already told the customer. The error was over 8 months old and the bank had no avenue to make a request for a claim back through the check clearing system. The only avenue was to contact the payee (KU) to get the money back or get a credit on the electric bill. Customers are instructed when they open a checking account of the importance of reviewing their bank statement each month when it is received. Disclosures are provided to the customer when the account is opened informing them of the importance of reviewing their bank statement when it is received. The disclosure further states the customer agrees to examine their bank statement with reasonable promptness and must promptly notify the bank of any errors detected. However, such time period shall not exceed 60 days from when the bank first sent or made the statement available to the customer to inform the bank of any errors. Failure to examine the bank statement and report any errors to the bank within 60 days of when it is received or made available precludes the customer from asserting a claim against the bank for any errors on items identified in that statement. Customer Desired Outcome: Customer states the desired outcome is for the bank to make the correction. Additionally with the bank’s routine auditing of accounts, the error should have automatically been corrected and the client informed. Bank’s reply – Banks receive thousands upon thousands of checks daily. There is no way a bank can review each check that it receives daily. That is why customers receive the disclosure informing them to review their bank statement when they receive it and report any errors detected within 60 days. The bank can go back through the check clearing system to make corrections within the 60 day time frame, but not if the item is over 8 months old.
Customer Desired Settlement: Refund Bank’s reply – Again as stated above due to the time lapse of reporting the error to the bank, the bank has no direct means of making a claim back through the check clearing process with other banks. The course of action is still the same for the bank customer to make a claim with the payee on the check (KU) and they would need to contact their bank. Bank’s Final Response: The Branch Manager at the Vine Grove Office did make contact with KU and they stated the reports they have do not indicate any errors in their deposits for that day. Apparently KU reviewed their in-house records but did not make contact with their bank about the processing error. We then mailed a letter on August 21, 2013 to KU’s bank informing them of the BBB compliant. We asked KU’s bank to research the error and provide our customer with a credit of $200.00. Today, August 28, 2013 we have received a check from KU’s Bank in the amount of $200.00 for their processing error. The manager at the Vine Grove Office will contact our customer to inform him we received $200.00 from KU’s bank and will be depositing $200.00 into his account as of August 28, 2013.

Sent on: 8/28/2013 4:01:36 PM


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Wilson & Muir Bank & Trust
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)