BBB Accredited Business since
View BBB Rating for Old National Bank's headquarters.
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A BBB Accredited Business since
BBB has determined that Old National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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BBB Complaint Information
Find aggregate BBB complaint information for Old National Bank. Tri-State Better Business Bureau, Inc. has the full report as that BBB handles all complaints for Old National Bank.
Type of Entity
Business ManagementMr. Thomas K. Elliott, Senior Vice President Mrs. Laura DeMent, Executive Assistant Mr. Cary Hearn, Financial Center Manager
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I closed my account with Old National. Old National proceeded to take a trasnfer of $200 from my other bank account once the account was closed. I spoke with ****, bank manager, on Thursday who informed me that my money would be back in my account by Saturday. I called her Saturday morning because my money had not been returned and she said that they had sent the money back to my money and it should be deposited by no later than Tuesday now. My bank was open on Monday (President's Day) but I called Tuesday morning and Old National had not contacted them or sent the $200. When I called Old National today (Tuesday morning), I was told that the rejection of the deposit by Old National would not be processed until today and that I could not be given a refund of cash.
Desired Settlement: I want a refund of cash today
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|7/22/2010||Problems with Product/Service|