BBB Accredited Business since
Old National Bank
Additional LocationsPhone: (502) 540-7300 Fax: (502) 540-7366 333 East Main Street, Louisville, KY 40202 http://www.oldnational.com
View BBB Rating for Old National Bank's headquarters.
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that Old National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Old National Bank. Tri-State Better Business Bureau, Inc. has the full report as that BBB handles all complaints for Old National Bank.
Additional Information
topType of Entity
Corporation
Business Management
Mr. Thomas K. Elliott, Senior Vice President Mrs. Laura DeMent, Executive Assistant Mr. Cary Hearn, Financial Center ManagerContact Information
Business Category
BANKS MORTGAGES
Additional Locations
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333 East Main Street
Louisville, KY 40202 (502) 540-7300 Directions
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400 N. Hurstbourne Parkway
Louisville, KY 40222 (502) 329-2100 Directions
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4201 Shelbyville Road
Louisville, KY 40207 (502) 259-7360 Directions
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9708 Brownsboro Road
Louisville, KY 40241 (502) 423-5000 Directions
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Complaint Detail(s)
| 4/3/2012 |
Billing/Collection Issues
|
Read Complaint Details
X
Additional NotesComplaint: I closed my account with Old National. Old National proceeded to take a trasnfer of $200 from my other bank account once the account was closed. I spoke with ****, bank manager, on Thursday who informed me that my money would be back in my account by Saturday. I called her Saturday morning because my money had not been returned and she said that they had sent the money back to my money and it should be deposited by no later than Tuesday now. My bank was open on Monday (President's Day) but I called Tuesday morning and Old National had not contacted them or sent the $200. When I called Old National today (Tuesday morning), I was told that the rejection of the deposit by Old National would not be processed until today and that I could not be given a refund of cash. Desired Settlement: I want a refund of cash today
Business Response:
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
| 7/22/2010 | Problems with Product/Service |
| 1 | |