Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

First Citizens Bank

Additional Locations

Phone: (270) 769-2301 Fax: (270) 765-6158 View Additional Phone Numbers 425 West Dixie Avenue, Elizabethtown, KY 42701 http://www.first-citizens.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Citizens Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First Citizens Bank include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Citizens Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1978 Business started: 01/01/1964 in KY Business incorporated 01/01/1964 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Department of Financial Institutions
1025 Capitol Center Drive, Suite 200, Frankfort KY 40601
http://www.kfi.ky.gov/
Phone Number: (502) 573-3390
Fax Number: 502-573-0086

Type of Entity

Corporation

Business Management
Mr. Scott Conway, CEO Ms. Kimberly B. Douglas, Vice President & Director of Marketing Mrs. Marilyn Ford, President & COO Ms. Mary Lou Mobley, Vice President Ms. Patty Paris, Senior Vice President Mrs. Linda Pepper, Senior Vice President / Director of Human Resources Ms. Brenda Gaylor, Vice President Mr. David Hunt, Senior Vice President Mr. David Tackett, Vice President
Contact Information
Principal: Mr. Scott Conway, CEO
Principal: Ms. Kimberly B. Douglas, Vice President & Director of Marketing
Principal: Mrs. Marilyn Ford, President & COO
Principal: Ms. Mary Lou Mobley, Vice President
Principal: Ms. Patty Paris, Senior Vice President
Principal: Mrs. Linda Pepper, Senior Vice President / Director of Human Resources
Business Category

BANKS RETIREMENT PLANNING SERVICE FINANCIAL PLANNING CONSULTANTS FINANCIAL SERVICES MORTGAGES INVESTMENT ADVISORY SERVICE

Alternate Business Names
Firstnet

Additional Locations

  • 111 Towne Drive

    Elizabethtown, KY 42701 (270) 769-0151

  • 157 Eastbrook Court

    Mount Washington, KY 40047 (502) 538-2410

  • 3030 Ring Road

    Elizabethtown, KY 42701 (270) 769-9120

  • 425 West Dixie Avenue

    Elizabethtown, KY 42701 (270) 769-2301 (800) 897-5142

  • 4610 N. Preston Highway

    Shepherdsville, KY 40165 (502) 957-7550

  • 645 South Dixie

    Radcliff, KY 40160 (270) 351-3181

  • P O Box 1630

    Elizabethtown, KY 42702

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on First Citizens Bank
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)