BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that First Citizens Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for First Citizens Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Conway, CEO Ms. Kimberly B. Douglas, Vice President & Director of Marketing Ms. Marilyn Ford, President & COO Ms. Mary Lou Mobley, Vice President Ms. Patty Paris, Senior Vice President Ms. Brenda Gaylor, Vice President Mr. David Hunt, Senior Vice President Ms. Linda Pepper, Vice President Mr. David Tackett, Vice President
BANKS RETIREMENT PLANNING SERVICE FINANCIAL PLANNING CONSULTANTS FINANCIAL SERVICES MORTGAGES INVESTMENT ADVISORY SERVICE
Alternate Business NamesFirstnet
111 Towne Drive
Elizabethtown, KY 42701 (270) 769-0151 Directions
157 Eastbrook Court
Mount Washington, KY 40047 (502) 538-2410 Directions
3030 Ring Road
Elizabethtown, KY 42701 (270) 769-9120 Directions
425 West Dixie Avenue
Elizabethtown, KY 42701 (800) 897-5142 (270) 769-2301 Directions
4610 N. Preston Highway
Shepherdsville, KY 40165 (502) 957-7550 Directions
645 South Dixie
Radcliff, KY 40160 (270) 351-3181 Directions
P O Box 1630
Elizabethtown, KY 42702
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 897-5142(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: A $10 fee for getting my own money is absurd. I could understand if I was asking for overnight or western union - but for a direct deposit or even a check, to charge $10 is ridiculous
Desired Settlement: Refund the $10 charge
Regarding the above referenced ID, we have responded directly to the customer. We are attaching a copy of that correspondence.
Sr. Vice President
First Citizens Bank
Dear Ms. *****
apologies for any misunderstanding regarding fees affiliated with an
Allotment Savings Account. Please find enclosed a check in the amount of
are enclosing a copy of the original disclosure mailed to the address.
listed above in September of 2009. The disclosure outlines the fees and
contains other important information regarding the account.
Sr. Vice President
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/2/2011||Problems with Product/Service | Complaint Details Unavailable|
|6/18/2010||Problems with Product/Service|