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BBB Accredited Business since

First Citizens Bank

Additional Locations

Phone: (270) 769-2301 Fax: (270) 765-6158 View Additional Phone Numbers 425 West Dixie Avenue, Elizabethtown, KY 42701

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Citizens Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for First Citizens Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against First Citizens Bank
See Trends in Complaints on First Citizens Bank

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Citizens Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on First Citizens Bank

Additional Information

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BBB file opened: November 01, 1978 Business started: 01/01/1964
Type of Entity

Corporation

Business Management
Mr. Scott Conway, CEO Ms. Kimberly B. Douglas, Vice President & Director of Marketing Ms. Marilyn Ford, President & COO Ms. Mary Lou Mobley, Vice President Ms. Patty Paris, Senior Vice President Ms. Brenda Gaylor, Vice President Mr. David Hunt, Senior Vice President Ms. Linda Pepper, Vice President Mr. David Tackett, Vice President
Contact Information
Principal: Mr. Scott Conway, CEO
Principal: Ms. Kimberly B. Douglas, Vice President & Director of Marketing
Principal: Ms. Marilyn Ford, President & COO
Principal: Ms. Mary Lou Mobley, Vice President
Principal: Ms. Patty Paris, Senior Vice President
Business Category

BANKS RETIREMENT PLANNING SERVICE FINANCIAL PLANNING CONSULTANTS FINANCIAL SERVICES MORTGAGES INVESTMENT ADVISORY SERVICE

Alternate Business Names
Firstnet

Additional Locations

  • 111 Towne Drive

    Elizabethtown, KY 42701 (270) 769-0151

  • 157 Eastbrook Court

    Mount Washington, KY 40047 (502) 538-2410

  • 3030 Ring Road

    Elizabethtown, KY 42701 (270) 769-9120

  • 425 West Dixie Avenue

    Elizabethtown, KY 42701 (800) 897-5142 (270) 769-2301

  • 4610 N. Preston Highway

    Shepherdsville, KY 40165 (502) 957-7550

  • 645 South Dixie

    Radcliff, KY 40160 (270) 351-3181

  • P O Box 1630

    Elizabethtown, KY 42702

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 897-5142(Phone)
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Complaint Detail(s)

7/13/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A $10 fee for getting my own money is absurd. I could understand if I was asking for overnight or western union - but for a direct deposit or even a check, to charge $10 is ridiculous

Desired Settlement: Refund the $10 charge

Business Response: Regarding the above referenced ID, we have responded directly to the customer. We are attaching a copy of that correspondence.

Sincerely,

Sr. Vice President

First Citizens Bank

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Dear Ms. *****

Our apologies for any misunderstanding regarding fees affiliated with an Allotment Savings Account. Please find enclosed a check in the amount of $10.00.

We are enclosing a copy of the original disclosure mailed to the address. listed above in September of 2009. The  disclosure outlines the fees and contains other important information regarding the account.


Sincerely,

****** ******
Sr. Vice President



BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
11/2/2011 Problems with Product/Service | Complaint Details Unavailable
6/28/2010 Billing/Collection Issues
6/18/2010 Problems with Product/Service
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