This business is not BBB accredited.
Phone: (502) 969-7600 View Additional Phone Numbers 7514 Preston Hwy., Louisville, KY 40219
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cool Cars, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bryan Gillespi, Owner Mr. Chris Hayden, Manager
AUTO SERVICE - WINDOW TINTING AUTO RESTORATION AUTO DEALERS-ANTIQUE & CLASSIC AUTO CUSTOMIZING AUTO ALARMS & SECURITY SYSTEMS WHEELS
THIS LOCATION IS NOT BBB ACCREDITED
7514 Preston Hwy.
Louisville, KY 40219 (502) 969-7600 (888) 266-5969 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 266-5969(Phone)
- (502) 966-5161 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I brought in a 1991 Honda Civic Sedan to have a Viper 591XV Alarm with remote start installed. I was told the job would take no more than 2-3 hours. They ended up having the car for an entire weekend, and then informed me today that they can not get my car to stay running. A problem that the car did not have prior to their service. They have damaged my vehicle and only offer to refund the amount I paid to have the alarm installed, doing nothing about the damage they have done to my vehicle. It has now devalued my car by making it inoperable, damaged the wiring harness due to splicing and removing the alarm, and I am having to pay to have the car towed from Cool Cars to a new shop.
Desired Settlement: I would like to be refunded my money, as well as Cool Cars pay for the damage they have done to my vehicle and the tow to a new shop.
On this customers car we were doing an installation of remote start & alarm as we were asked. The car came in with a different motor and wring harness than it came from the factory. Once we were getting close to finishing the install we could not get the car to start. We diagnosed the issue by removing everything we did off the car and it was still having the same problem. We did note that in the customers car he has had a ignition system that was used and coil packs that are used to start the car laying around indicating that he had been working on the vehicles ignition source in the past. After days of research and working on the car we finally were able to find the problem. It was a main relay in the car that the sadder joints had failed. A common problem with these cars. This had nothing to do with the installation we had performed but we fixed it for the customer to get his car running, gave him his money back and happily sent him along. The customer apologized for the confusion but was appreciative that we fixed the car even though it has nothing to do with us and was purely coincidental.