Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Smart Shoppers, LLC

Phone: (502) 964-6652 View Additional Phone Numbers 4200 Produce Road, Louisville, KY 40218 http://www.smartshoppersinc.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Smart Shoppers, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Smart Shoppers, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Smart Shoppers, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1977 Business started: 01/01/1976 in KY Business incorporated 01/01/2002 in KY
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Theresa Pivot, Owner
Contact Information
Principal: Ms. Theresa Pivot, Owner
Business Category

AUTO RADIOS & STEREOS-SALES & REPAIR WHEELS SPRINGS-AUTOMOTIVE-SALES & SERVICE RADIATORS-AUTOMOTIVE MAIL ORDER & CATALOG SHOPPING INTERNET SHOPPING SERVICES GRINDING WHEELS CELLULAR PHONES-SERVICE & REPAIR AUTO SERVICE - WINDOW TINTING AUTO SERVICE - SPECIALTY PARTS AUTO SERVICE - SOUND SYSTEMS SALES/SRV. AUTO SEAT COVERS, TOPS & UPHOLSTERY AUTO PERFORM, RACE & SPORT EQUIPMENT AUTO PARTS & SUPPLIES-NEW AUTO FLOOR COVERINGS AUTO ELECTRIC EQUIPMENT AUTO CUSTOMIZING AUTO BUMPERS, GUARDS & GRILLES AUTO BODY SHOP EQUIPMENT & SUP AUTO ALARMS & SECURITY SYSTEMS AUDIO-VISUAL EQUIPMENT-SUPPLIES & PARTS AUDIO-VISUAL EQUIPMENT-DEALERS


Additional Locations

  • 4200 Produce Road

    Louisville, KY 40218 (502) 964-6652 (800) 541-0399

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Sold me a used tire that ended up not being good.. went back they gave me 2 more bad tires.. wouldn't refund me, and is now trying to bad mouth me on facebook.. do not go here for anything!!!!

Desired Settlement: No refund.. no tire.. and bad moth me on the Internet. .

Business Response:

Response:

***** ***** came into the store, as he had MANY times before, and asked to purchase a USED tire. We had multiple in stock and allowed him to pick out the tire he would like. He came back a week later complaining the tire was plugged. We allowed him to pick out another tire at NO ADDITIONAL CHARGE. At that time we gave TWO tires for a total of three tires we have given him. A month later, he returned asking for a refund. After three tires and a full month. We offered to give him in-store credit of $100 towards the purchase of a NEW tire. He refused and proceeded to go online and post multiple comments bashing our store. We went above and beyond to help this guy out as he was a regular in our store, however, nothing appeased him. Thank you.

**** *** ********* ******** **

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]

Regards,

***** *****

 


 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Smart Shoppers, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)