Are You the Business Owner of Louisville Detailing?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
We hand detail all vehicles, from cars and trucks, to large RVs and heavy duty 18 wheelers and boats.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Louisville Detailing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Louisville Detailing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gene B. Hughes, Operations Manager
AUTO DETAILING UPHOLSTERY & CARPET CLEANING TRUCK WASHING & CLEANING PRESSURE WASHING BOAT REPAIR BOAT COVERS, TOPS & UPHOLSTERY BOAT CLEANING AUTO UPHOLSTERY CLEANING AUTO SERVICE - WINDOW TINTING AUTO SERVICE - STEAM CLEANING AUTO SEAT COVERS, TOPS & UPHOLSTERY AUTO RESTORATION AUTO PAINTLESS DENT REPAIR AUTO FLOOR COVERINGS AUTO CUSTOMIZING
Products & Services
Louisville Detailing offers the following product(s): This company offers vehicle reconditioning, detailing of vehicles, mobile washing of vehicles services.
Alternate Business NamesKentuckiana Professional Services, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3221 Fern Valley Road
Louisville , KY 40213 (502) 969-7200 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/26/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I recently purchased a vehicle and wanted to have a quality detail job done. I looked in the BBB book for service providers and saw Louisville Detailing. After calling around and getting quotes for several other detailers in the Louisville area, I decided to go with Louisville Detailing because of their placement in the BBB book AND because when I called to get an quoted estimate, the owner made the deal sound really good. The first time I called, I was quoted $169 - $199. The second time I called, the price was more towards the $199, but I was ensured that it would be the best job ever. The day of the job, the lady called to tell me it would cost more (after they looked over the van) and that it would take longer (accruing a higher labor cost) because there was only two people there for the job. I was fine with that expecting them to have a sparkling white, almost new van to return to me. Unfortunately, that was not the case. I dropped the van off at 0800. I was called about 1700 (5PM) that it was done. When I looked over the van, the carpets were nice and the seats were as well. However, when I looked at the door, jams, the rear (trunk), and places where I would think they would "attack" first, there was so much dirt. I mentioned it to the owner and he did nothing. I went on to mention that a job like this, I could have done and much better. This $199 job turned in to a $270 job. Fortunately for me, I am a veteran and they do offer a discount. So I paid $240. STILL, the detail was NOT worth that much. I was upset, but more disappointed because I trusted them to do what they said and give me a van that had been cleaned from the "rooter to the tooter", and it was not. I expected so much from them because of their endorsement by (you) the BBB and because I felt I was made an offer I could not refuse.
Desired Settlement: I want this posted on the BBB site under this companies information. I also want this posted wherever you post complaints and/or issues. Should the business decide to contact me or want to remedy this situation in any way, that is up to them. I just want it out there that they did not provide the service to me that they claimed to be.
Business Response to a Complaint
Response:First of all, we would like to thanks Ms. ****** for choosing Louisville Detailing to complete the detail services on her Odyssey van. We are sorry to hear that she was not overall satisfied with the services completed on her vehicle. This is the first we have heard that she was not happy with the detail and have contacted her to see what we can do from our end. Ms. ****** was given a ballpark estimate over the phone by our owner and we do ask customers not to hold us to that price until we actually see the vehicle. Once a visual inspection is performed, we then contact the customer to discuss their detailing options and prices (since we do bill by the hour). We did give this customer more of a discount than we originally had allocated. We contacted Ms. ****** before we started servicing her vehicle to obtain her approval and to inform her that we thought the phone estimate was a little for the condition the vehicle was in. A Full Detail option was given to her and she did choose that option. It would have been $300+ ($275-295 with her military discount) so she chose to focus on the interior and went with a lesser service of the exterior of the vehicle to keep the price down. The option she chose including and “Express” wipe-down on the jams and not a detailed cleaning. We are happy to hear that she was happy with the interior of the vehicle since that is where a majority of our time was spent. We do sincerely apologize for any miscommunication on the service expectations and that her expectations were not met. We have contacted Ms. ****** to try and see what the best option for all parties might be. We appreciate that she made us aware of this situation and eagerly anticipate her response.
Sent on: 7/17/2013 1:33:38 PM
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted by ***** *********. I was told she would update me as soon as any suggestions were made as to a remedy by management. I have been awaiting this response and it has been eight (8) days. Maybe I am being impatient, but I did not know it would take this long. I am not satisfied.
Problems with Product/Service
Read Complaint Details
Complaint: Saturday, June 23, I spoke and met with the owner of Louisville Detailing, **** ******. We discussed the detailing of our Caterpillar Vocational Truck that we were displaying for a tradeshow at the Kentucky International Convention Center. I signed a contract and was promised 10 to 12 hrs of work starting Sunday morning, June 24, at 8 am. **** and his crew never showed up or answered any of our phone calls or messages we left him wondering where he was at. It left us, and the company we represent, in a bind. I have never experienced such unprofessionalism as this. When I got back to the office on that next Monday, I called the Lousiville Detailing office to ask what happened. I was promised a call back and never got it.
Desired Settlement: I would strongly suggest that the Kentucky International Convention Center not give out Louisville Detailing information for future tradeshows at the center since they are not a reliable company to work with. Also, an explanation would be nice as to why they did not show up. I do know **** was planning to go to party cove on the river Saturday night.
In response to our complaint dated on Tuesday - 6/27/12, Louisville Detailing would like to state that we apologize for any inconvenience to Ms. ***** and her company *********** Inc. Ms. ***** contacted our office on 6/26/12 inquiring why the work was not completed on the day of scheduling (Sunday - 6/23/12). The office coordinator had not been notified at that time of why the work was not completed and informed Ms. ***** that as soon as she had an update that she would be sure to notify her. The office staff did look into the issue, but did not find out the needed information until late in the day on Thursday - 6/28/12. The office coordinator did attempt to contact Ms. ***** on the morning of 6/29/12 to give an explanation on this matter and offer an apology, but did not reach her personally at that time and left a message. I did reach Ms. ****** later that day to explain and apologize for the inconvenience and she seemed to be understanding.
It is not the intention of Louisville Detailing or its staff to represent the company poorly. We pride ourselves on 100% satisfaction guarantee and have procedures in place to ensure satisfactory contract completion. Any time work is scheduled, the process that we follow is that the salesman gets all the necessary paperwork completed by the customer and turns it in to the administrative staff for scheduling. This information is then added to the daily calendar, the schedule and any other needed information is then given to the detailers for completion of the job. The reason this particular scheduled work was not completed is that the salesperson that had the needed paperwork to be turned into our administrative staff was involved in a rather serious automobile accident leaving the Expo where the work order forms were signed. He was immediately taken to get medical attention and was not released until Wednesday - 6/27/12. The administrative staff was not made aware of the situation until the next day when the salesperson came to offer an explanation regarding this unique circumstance. The administrative staff does not usually work on Sundays, but are on call if needed. They were not made aware any new scheduling on 6/23/12 due to the unfortunate accident involving the salesperson.
Again, we apologize for any inconvenience that this situation has caused Ms. ***** and *********** Inc. and do not wish to have any unsatisfied customers. We do not want to be perceived as unprofessional due to a paperwork error and would love the opportunity to work with their business in the future. This was a regrettable miscommunication error due to an emergency situation and again we would like to apologize to the customer that she was not notified so that she may find and alternate contractor to complete her needed work.