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BBB Accredited Business since

The Big Lot

Additional Locations

Phone: (502) 499-4444 Fax: (502) 499-4468 9 Swope Auto Center Drive, Louisville, KY 40299

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Big Lot meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Big Lot include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Big Lot
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 04, 1998 Business started: 05/01/1960
Type of Entity


Business Management
Mr. Mike Porro, Vice President & General Manager Ms. Patti Swope, Chairman & CEO
Contact Information
Principal: Mr. Mike Porro, Vice President & General Manager
Principal: Ms. Patti Swope, Chairman & CEO
Related Businesses
Sam Swope Auto Group, LLC
Business Category


Alternate Business Names
Sam Swope The Big Lot
Additional Information

This dealership is part of Sam Swope Auto Group, LLC

Industry Tips
Used Cars

Additional Locations

  • 10 Swope Auto Center Drive

    Louisville, KY 40299 (502) 499-4444

  • 9 Swope Auto Center Drive

    Louisville, KY 40299 (502) 499-4444


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/17/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On Monday August *** 2013, I filed an online credit application with a competing auto dealership, when one of the reps, ***** (tel #************) at Sam Swope who appears to have hacked or linked the other company web responses to his email called shortly after I had spoken with the rep from the original dealership to say that sometime there is a link between his email and the dealership website. That if I did not receive satisfaction at the original dealership that he would happy to assist ,also, that the other dealership was supposedly short staffed. I am having issues with the unethical behavior of this employee and as I understand it this individual is still an employee of Sam Swope.

Business Response:

From: **** ***** **** ********** ******* *******
Sam Swope Honda World 


RE: BBB Complaint #*******  

Dear Ms. *****/BBB,


I spoke with Ms. ****** the day after receiving her complaint, and she was very happy that we responded to her concern so quickly. After questioning our new associate, he explained he was still receiving internet leads through a program used by his previous employer where he had worked for several years. He admitted calling Ms. ****** with no hesitation once she posted a 

lead through this program since he was a new associate of Sam Swope Auto Group and wanted to develop new leads. I believe he meant no harm, and he promised never to do that again. He also apologized to his previous employer and asked to be removed from their internet lead generator.


I assured her that her personal and private information was secure with us, and we would not be contacting her in the future without her request. I provided her with all of my contact information, and told her we would love to earn her business. She was completely satisfied with all my input and explanations. 


Thank you for your assistance. 



**** *****