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BBB Accredited Business sinceAdditional Locations
Phone: (502) 499-4444 Fax: (502) 499-4468 9 Swope Auto Center Drive, Louisville, KY 40299
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A BBB Accredited Business since
BBB has determined that The Big Lot meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Big Lot include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mike Porro, Vice President & General Manager Ms. Patti Swope, Chairman & CEO
Related BusinessesSam Swope Auto Group, LLC
AUTO DEALERS-USED CARS
Alternate Business NamesSam Swope The Big Lot
This dealership is part of Sam Swope Auto Group, LLC
Industry TipsUsed Cars
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On Monday August *** 2013, I filed an online credit application with a competing auto dealership, when one of the reps, ***** (tel #************) at Sam Swope who appears to have hacked or linked the other company web responses to his email called shortly after I had spoken with the rep from the original dealership to say that sometime there is a link between his email and the dealership website. That if I did not receive satisfaction at the original dealership that he would happy to assist ,also, that the other dealership was supposedly short staffed. I am having issues with the unethical behavior of this employee and as I understand it this individual is still an employee of Sam Swope.
From: **** ***** **** ********** ******* *******
RE: BBB Complaint #*******
Dear Ms. *****/BBB,
I spoke with Ms. ****** the day after receiving her complaint, and she was very happy that we responded to her concern so quickly. After questioning our new associate, he explained he was still receiving internet leads through a program used by his previous employer where he had worked for several years. He admitted calling Ms. ****** with no hesitation once she posted a
lead through this program since he was a new associate of Sam Swope Auto Group and wanted to develop new leads. I believe he meant no harm, and he promised never to do that again. He also apologized to his previous employer and asked to be removed from their internet lead generator.
I assured her that her personal and private information was secure with us, and we would not be contacting her in the future without her request. I provided her with all of my contact information, and told her we would love to earn her business. She was completely satisfied with all my input and explanations.
Thank you for your assistance.