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Find a Location

Toyota of Louisville, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforToyota of Louisville, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/1985

    Years in Business: 67

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6514 Dixie Highway, Louisville, KY 40258
    BBB File Opened:
    9/1/1978
    Years in Business:
    67
    Business Started:
    12/1/1956
    Business Started Locally:
    12/7/1956
    Business Incorporated:
    12/7/1956
    Accredited Since:
    12/1/1985
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 231515056 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    BBB records show a license number of 182517056 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    BBB records show a license number of 182518056 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    BBB records show a license number of 182519056 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    BBB records show a license number of 182519056 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    1:00 PM - 5:00 PM
    Business Management
    • Mr. Dennis Fante, Vice President General Manager
    Contact Information

    Principal

    • Mr. Dennis Fante, Vice President General Manager

    Customer Contact

    • Mr. Dennis Fante, Vice President General Manager
    Additional Contact Information

    Fax Numbers

    • (502) 937-7757
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My **** truck has a frame rust issue and the frame will brake. Apparentlt a letter was mailed out to the previous owner of the truck not to my ***. When my *** found out and called it was after the warranry had expired and they wont honor it.. her and my brother have called and spoke to multpile people about it.. toyota refused to fix it. So she is driving an unsafe truck. The need to honor it and fix the truck free under warranty. She was never aware of and recall of it or she would of immediately had it fixed. **** ***** *** **** ** ** ****** *** *** * *********** *** ****** **** *** ** ****** ********* **** ****** ** ***** **** ** ****. please help us. Please call me ************* ** **** ** ****** ********** * **** ****** ******
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    A. G.

    1 star

    01/18/2022

    Toyota asked me to fill out this survey on their service...hilarious. What service? I've yet to receive any. Brought my car there in June 2021 for a manufacturer screw up. While there they were great. My service rep was the manager Kevin ******. Got me right in, had an estimate done etc. Kevin said he would call me soon with an update. It is now January 2022 and I've yet to hear back even once. I have left numerous messages for Kevin ****** and he has not even returned one single call. After reading the many awful reviews that always get the generic reply to call the general manager I went ahead and did that and left a message for the general manager John ******* on December 15th. He has yet to return my phone call either. This dealership and Toyota as a whole for not taking care of something that is completely their error is extremely disappointing. Especially to not even provide a single courtesy call. Absolutely terrible customer service and zero professionalism. I've owned ******* my entire life. We have two now and will never buy one again after this experience. Shame on Toyota of Louisville! The service department is a joke! Editing to add: after 7 months of zero communication, throw up a bad review and immediately get a phone call. Only for them to pawn me off to somewhere else and never did really receive any sort of sincere apology for the awful customer service by their employees. I stand by my review Avoid this place! The many many bad reviews of the service department speak volumes

    Toyota of Louisville, Inc. Response

    01/20/2022

    I talked to Amy and advised her that Toyota Motor Company declined her paint warranty claim for her 2012 Toyota Corolla. We followed the correct claim process and it was denied.

    Customer Response

    01/20/2022

    They did do that but after 7 months of not returning my phone calls and only finally called and acknowledged me once I gave them bad reviews on ******* ********* ***** ****

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