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BBB Accredited Business sinceAdditional Locations
Phone: (502) 493-3350 Fax: (502) 499-7746 4120 Bardstown Road, Louisville, KY 40218
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A BBB Accredited Business since
BBB has determined that Sam Swope Suzuki meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sam Swope Suzuki include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Ron Overstreet, Vice President/General Manager Mr. Dick Swope, C.E.O. & President
Related BusinessesSam Swope Auto Group, LLC
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS
Industry TipsUsed Cars
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I have called more than 6 times to have a change of address. My husband passed away and I had possession of the suzuki. I was told by ***** ***** that she would call me when the tags came in. I was told My address was changed. I was told the tags went to crestwood. I was told crestwood was sending them back. I was told they were going to Jefferson co. license bureau. As of Oct. 31, 2012, ***** ***** states my license tags are in crestwood and being mailed to my old address. Where are my tags? Why do I have to chase them? Why lie to me for 2 months. I was told weekly that the tags would be sent to me. I want my tags. This is not an estate matter. It is a matter of deceit. I was told I could pick them up. I have legal papers for this matter. Why were they mailed or is this a lie. ******* ** ***** *******
Desired Settlement: I want my tags. I have a car with expired temporary tags. They need to get my tags for me.
This is a rare case in which Ms. ***** is not on the title and moved out of the house before the title made it to the house. Her husband, ******* ** ***** passed away shortly agter the purchase and as I understand it, the vehicle is in his son’s name according to Mr.******* will. This is a legal battle that is out of our hands.
Please see the additional attachment of the letter I personally mailed to Ms. ***** on November 8th.
Thank you and please let me know if you need any additional information.