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BBB Accredited Business since

Sam Swope Suzuki

Additional Locations

Phone: (502) 493-3350 Fax: (502) 499-7746 4120 Bardstown Road, Louisville, KY 40218 http://www.samswope.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sam Swope Suzuki meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sam Swope Suzuki include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Sam Swope Suzuki
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 07, 2002 Business started: 10/04/2002 in KY
Type of Entity

Corporation

Business Management
Mr. Ron Overstreet, Vice President/General Manager Mr. Dick Swope, C.E.O. & President
Contact Information
Principal: Mr. Ron Overstreet, Vice President/General Manager
Principal: Mr. Dick Swope, C.E.O. & President
Related Businesses
Sam Swope Auto Group, LLC
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS

Industry Tips
Used Cars

Customer Review Rating plus BBB Rating Summary

Sam Swope Suzuki has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 10 Swope Auto Center Drive

    Louisville, KY 40299 (502) 493-3350

  • 4120 Bardstown Road

    Louisville, KY 40218 (502) 493-3350

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/3/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have called more than 6 times to have a change of address. My husband passed away and I had possession of the suzuki. I was told by ***** ***** that she would call me when the tags came in. I was told My address was changed. I was told the tags went to crestwood. I was told crestwood was sending them back. I was told they were going to Jefferson co. license bureau. As of Oct. 31, 2012, ***** ***** states my license tags are in crestwood and being mailed to my old address. Where are my tags? Why do I have to chase them? Why lie to me for 2 months. I was told weekly that the tags would be sent to me. I want my tags. This is not an estate matter. It is a matter of deceit. I was told I could pick them up. I have legal papers for this matter. Why were they mailed or is this a lie. ******* ** ***** *******

Desired Settlement: I want my tags. I have a car with expired temporary tags. They need to get my tags for me.

Business Response:

This is a rare case in which Ms. ***** is not on the title and moved out of the house before the title made it to the house. Her husband, ******* ** ***** passed away shortly agter the purchase and as I understand it, the vehicle is in his son’s name according to Mr.

******* will. This is a legal battle that is out of our hands.
Please see the additional attachment of the letter I personally mailed to Ms. ***** on November 8th.
Thank you and please let me know if you need any additional information.

Sincerely,

*** **********