This business is not BBB accredited.
Sam Swope Infiniti
Phone: (502) 499-5072 Fax: (502) 499-5079 ! There is an alert on Sam Swope Infiniti !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. David Nelson, Vice President & General Manager
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS
THIS LOCATION CAME UNDER NEW OWNERSHIP IN DECEMBER 2015
Industry TipsUsed Cars
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According to information in BBB files, this business is no longer in business.
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|7/13/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I purchased a 2011 Range Rover from the dealership at the end of March ****. The vehicle was listed to have XM Radio already installed in this vehicle. After purchasing the vehicle, it was determined that the option was not installed. I contacted the dealership and through several phone calls, text messages and emails, was told this would be corrected. After determining that it was not a simple upgrade, but in fact a very expensive option to have installed, all communications have ceased. I have sent emails with no response from the dealership. Would like assistance in getting this matter resolved.
Desired Settlement: My desired outcome would be compensation for the loss of having this option installed or an agreed upon fair amount. If I choose to have this option installed to the bring the vehicle up to what I thought was being sold to me, I would have to pay thousands of dollars of my own funds.
*** *** ********* * ********
**** *** *********
Please accept my sincere apology for the delay in responding to you on the subject complaint. Finding a good time to speak with our customer has proven difficult because she works third shift and sleeps during the day. We eventually had a good conversation on this matter and reached a resolution. We did in fact inadvertently misrepresent the Land Rover that our customer purchased from us with no ill intent. We subsequently learned through this experience that the Land Rover started offering XM radio halfway through the model year in 2011, and hers is an earlier model that is not compatible with XM radio. I apologized for her experience, accepted responsibility, and explained that it was an honest mistake. The way we represented the vehicle matched all the documentation that came with her vehicle. In light of our mistake, we agreed upon a monetary settlement; and to our knowledge, she is satisfied. If she ever decides to drive through Louisville again, we would be happy to assist her with any automotive service we can provide.
Thank you for your continued support and effort in satisfying our customers.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Customer Reviews Summary