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A BBB Accredited Business since
BBB has determined that Lexus of Louisville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Michael Meyer, General Manager
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS
Additional Tradenames, Addresses & Phone Numbers
THIS LOCATION WAS FORMERLY A SAM SWOPE AUTO GROUP LOCATION AND CAME UNDER NEW OWNERSHIP IN LATE 2015
Industry TipsUsed Cars
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2400 Blankenbaker Parkway
Louisville, KY 40299 (502) 499-5051 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|9/7/2016||Guarantee/Warranty Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: I purchased a car which was represented as a one owner with no problems. After purchase I was told it was not a one owner car but had in fact been first a leased car. Later I was told the front passenger door "skin" had been replaced without any explanation as to why. The car was misrepresented to me and the dealer refused to take it back.
Desired Settlement: Either a full refund of the price paid including my trade, or full value replacement credit (including my trade in value) on another car.
I met with Mr. ******** on November 18. We reviewed his entire transaction.
Mr. ******** has decided to trade in his LS460. He ordered a new 2016 ES350 to his specifications.
Mr. ******** assured me that he would be contacting the BBB to close his complaint and state that we have addressed all of his concerns, needs and he is satisfied.
Lexus Of Louisville, **** *****, met with me and was very helpful in resolving all my issues. I was extremely satisfied with the complete resolution of my complaint.
|1/9/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a used 2006 Toyota Prius from Lexus of Louisville which came with a 30 day warranty on the 18th of April 2014. I brought the vehicle in for service on account of a headlight randomly going out during normal operation. I was told that the 12v battery needed to be replaced and that the warranty would cover it. I suggested a non-OEM battery that performed as well in order to save the dealership some money and to keep me from waiting as long for repairs. They were unable to reproduce the headlight problem in that short of time but assured me it was probably stemming from the bad battery and that I should bring it back if it persisted. I brought the vehicle back as the problem reoccurred. They kept my vehicle there for over an hour just to tell me that it was the HID Bulb and that ***** ******, the used car manager, would not approve the repair since he had already replaced the battery. I was told that I could speak to him but he was suddenly nowhere to be found and would not answer his phone. I tried on several occasions to get in contact with the general manager but have been unable. It's over an hour drive, each way, between my residence and the dealership. On further study and consultation it seems that the HID ballast is more likely to be the cause of this than the HID bulb.
Desired Settlement: I want the HID bulb for both sides (as they are supposed to always be replaced in pairs) and driver's side ballast replaced.
It is never pleasant to find out that a vehicle we sold gives our customer trouble soon after the transaction.
I apologized to our customer for the issues he had with his vehicle after his purchase. The battery and
headlights were taken care of as a gesture of goodwill since they were not covered in the warranty. I also
apologized to him for missing his phone calls.
I look forward to assisting him with his future automobile needs. Thank you for your assistance with this
Customer Reviews Summary