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Find a Location

The Water Guys, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforThe Water Guys, Inc.

    Water Purification Equipment

    Current Alerts For This Business

    Alert:
    IMPORTANT--Before leaving a review or starting a claim...Please know that this company, The Water Guys Inc. is a service company located in Southern California and does NOT sell online NOR ship product. If you have bought product online, the company you are looking for has a very similar name as ours, The Water Guys (without the INC) located in Texas. Please make sure we are the company you are looking for (The Water Guys, INC. in So. California) and not The Water Guys in Texas. We have absolutely no connection or affiliation to the Texas company whatsoever." I Thank You in advance for your resolution to this matter

    Additional business information

    Additional Info:
    IMPORTANT--Before leaving a review or starting a claim...Please know that this company, The Water Guys Inc. is a service company located in Southern California and does NOT sell online NOR ship product. If you have bought product online, the company you are looking for has a very similar name as ours, The Water Guys (without the INC) located in Texas. Please make sure we are the company you are looking for (The Water Guys, INC. in So. California) and not The Water Guys in Texas. We have absolutely no connection or affiliation to the Texas company whatsoever."

    I Thank You in advance for your resolution to this matter
    See all additional business information

    At-a-glance

    Customer Reviews

    1.15/5stars

    Average of 73 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    8425 Fullbright Ave, Winnetka, CA 91306-1321
    Years in Business:
    31
    Business Started:
    1/1/1993
    Business Management
    • Mr. Vance Nowak, Owner
    Contact Information

    Principal

    • Mr. Vance Nowak, Owner

    Customer Contact

    • Mr. Vance Nowak, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I ordered replacement filters for showerheads I already have, and I have not gotten anything in the mail, today is April 4th. Not even a status on my order. My total was $65.95. Now when I go to their page it is no longer available. My transaction on my account says ******************..that site is not available. They scammed me and I have no filters and they have my money. None of the links that were available to reach them are active anymore. I deserve my money back. I can't believe they would continue to have a website still up and running until recently as if they never existed.

    Customer Reviews

    73 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jerrod G

    1 star

    09/09/2023

    Scam all the way, ordered mine in 2020 and till this day I have never heard anything back from them except the generic emails saying your order is on the way. I could never get anybody on the phone and lost my 100 bucks.I am trying to score them -5 if I could

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