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          Travix USA, LLC has 1 locations, listed below.

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            Business ProfileTravix USA, LLC

            Online Travel Agency

            Current Alerts For This Business

            Alert:
            The BBB received returned mail for this company.  At this time we are unable to obtain a current mailing address for this company.

            Contact Information

            San Jose, CA 95113-1618

            Customer Reviews

            1/5

            Average of 31 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            285 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            San Jose, CA 95113-1618
            BBB File Opened:
            4/13/2007
            Years in Business:
            18
            Business Started:
            8/1/2005
            Business Incorporated:
            9/1/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Travix USA LLC d/b/a Budgetair.com
            • Airtrade International Inc
            • Budgetair.com
            • Travix
            • Travix Travel USA, Inc
            • Vayama
            Business Management
            • Dennis Tai, Manager of Customer Service
            Contact Information

            Principal

            • Dennis Tai, Manager of Customer Service

            Customer Contact

            • Dennis Tai, Manager of Customer Service
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            285 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/17/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            -Purchased round trip airline tickets w/ added fee for "cancel any time" option on 2/6/24 through BudgetAir.com. Booking # BUSA-******* (See also attached response letter to Citi Cards regarding charge dispute & non-acceptance by Travix.) -Blocked/misdirected by BudgetAir/Travix/****** in initial 24 hour refund period. -Offered partial refund after filing dispute w/ **** if dispute dropped.
            Read 284 More Complaints

            Customer Reviews

            31 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            SO S

            07/01/2022

            Booked an immediate flight for 3 people, totaling over $6600 to due to the death of our grandmother. Drove 4 hours to the airport and spent $660 for 3 covid tests. Their system allowed us to book a flight with a layover of over 12 hours in Taipei. But they
            wouldn't let us board because a new policy in Taiwan that had went into effect over 10 days ago, wouldn't allow a layover of over 12 hours. So we tried to call their customer service numerous times-but no one picked up. So we had missed the funeral and haven't received any refunds. **** never book with them ever again.
            Read 30 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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