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Consumer Complaints

BBB Accredited Business since 10/08/2015

Barry's Ticket Service (Headquarters)

Phone: (800) 348-8499

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
10/19/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
I purchased tickets on Barry's Tickets website to Suite 210A for the Anaheim Ducks game. When I went to pick up the tickets to the game, I was not given tickets to Suite 210A, but to Suite 211A. I informed the individual behind the counter that those were not the tickets I purchased. He said that he was aware, but those were the ones that were left for me. I unfortunately was stuck with these tickets because they have a policy of no refunds. I was then advised that the customer is always right and that he would have someone contact me to discuss my dissatisfaction. I never received a call from anyone at Barry's Tickets, I also sent an email and have not received a response from anyone. The policy on their website states as follows:Barrys Ticket Service reserves the right to upgrade customers at no additional cost to improve the seats if what they ordered is not available. If the tickets ordered or an upgrade are not available, a sales representative will contact the customer and offer different seats or ones that are comparable . A customer will never get tickets of a lesser value and/or quality without being contacted first and getting approval. In the rare instance that we are unable to provide you with comparable tickets after we have confirmed your order, we will notify you in a reasonable amount of time and provide you a 200% refund of the price of the tickets and 100% of any service, shipping or other charges.In no way was my original purchase upgraded. The suite I purchased was on the blue line. The suite I was given tickets to was on the goal line. I bought tickets to suite 210A from Barry's tickets to a prior game and can honestly say that suite 211A is definitely a downgrade and I was not contacted to obtain consent to be downgraded to suite 211A.Worse then not receiving the tickets I purchased, is that no one has had the decency to contact me or respond to my email regarding my dispute.

Desired Settlement
This is a breach of contract. A business should not be allowed to outline their policy and procedures and breach them but yet uphold their customers to it. A refund is the only remedy that should be done in this case so this business does not treat their customers this way.

Business Response
Hi *****,

I am so sorry to hear you had a bad experience with our service. It is not our intention to mis-lead our customers but to provide them with excellent service so that we can continue to do business with them in the future. I see that you had purchased a suite from us for a prior Ducks game and I am glad that was a pleasant and memorable experience for you. I see from the research that I did and the e-mail you sent... your first Suite purchase was over the phone with a sales rep who was able to give you the exact suite location at the time of purchase. The second purchase was made on the website and the exact suite location was not listed on the web. The listing was for a Plaza Suite and perhaps with your previous purchase, there may have been an assumption that you would receive the same suite. We apologize for any confusion the listing caused.

We hope you will use us in the future and will extend to you a 10% discount on any in-stock tickets for your next purchase. If you have any questions or concerns, I can be reached at XXX-XXX-XXXX.

Kind regards,


****** ********
Customer Service Manager

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Ticket Sales - Events

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