BBB Accredited Business since 02/15/2008
Wen Hair Care
(800) 964-18923340 Ocean Park Blvd, Santa Monica, CA 90405-3204View Additional Web Addresses
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This business offers hair care products.
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A BBB Accredited Business since 02/15/2008
BBB has determined that Wen Hair Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Wen Hair Care's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 729 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||103|
|Billing / Collection Issues||379|
|Guarantee / Warranty Issues||4|
|Problems with Product / Service||224|
|Total Closed Complaints||729|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Wen Hair Care
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Type of Entity
Limited Liability Company
Business ManagementPrincipal: Christine Dunn (Manager of Consumer Affairs)
Number of Employees
Television Home Shopping, Internet Shopping, General Merchandise - Retail
Alternate Business NamesChaz Dean, Wen, Wen By Chaz Dean, Wenhaircare by Guthy-Renker
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview